Order Management Specialist I - II

Superior Communications•Irwindale, CA

20h•$23 - $25•Onsite

About The Position

With 30 years of experience in the wireless industry, Superior Communications has become the nation's largest manufacturer and distributor of wireless accessories with the broadest product offerings and services for all channels of distribution. Superior Communications is looking for a Order Management Specialist in Irwindale, CA. The Order Management Specialist will support the Sales team through the customer order life cycle from order management, customer operations, service and logistics, while also providing leadership guidance to the Order Management team. Position will also provide administrative support for projects and initiatives. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor’s degree is preferred
Minimum 5 years customer service experience
Minimum 3 years data entry experience
Exceptional organizational skills and time management skills to manage multiple orders and ensure timely and accurate delivery of goods including attention to detail
Excellent interpersonal skills to work with a variety of stakeholders, from warehouse staff to customers, in order to facilitate the seamless flow of orders
Must have working knowledge of Microsoft Office programs; including Word, Excel, etc.
Must be able to stay abreast with company policies, products, and services
Must be able to maintain confidently of proprietary information
Flexible, comfortable in an environment of constant change, adjusts quickly to changing priorities
Proven work experience as an Order Management Specialist or similar role in Supply Chain
Problem-solving skills to identify and resolve any issues that may arise during the order fulfillment process
Strong communication skills to effectively coordinate with customers, suppliers, and internal departments, ensuring clear and accurate information exchange

Responsibilities

Daily communication with Customer(s).
Manage the entire order cycle, from creation to delivery
Constant communication with customer of schedule changes to align with delivery expectations
Review receipts of incoming product and execute order releases to meet customer expectations
Monitor back orders and follow up actions required
End to End management of returns (RMAs) creation of order, tracking delivery and progress, creating discrepancy report, post credit memos
Research customer claims, shortages and/or lost orders
Research order delays, follow up with appropriate departments and/or freight carrier
File claims with FedEx and or UPS for lost or damaged shipments
Responsible for researching undelivered packages, identifying the reason, and providing disposition in a timely manner
Prepares and provides customer order reports as required
Research non-compliance chargebacks, file disputes if applicable
Attends customer conference calls to provide open order or shipment status
Maintain accurate order details, and updating system of record accordingly
Provide excellent customer service by addressing customer inquiries related to their orders
Ensure compliance with company policies and procedures
Communication with our internal departments and escalations as needed for urgent product receipts, product put away and product releases
Performs other related duties as assigned by management
Assist with absent personnel responsibilities
Other duties assigned
Follow ISO/TL9000 requirements