Order Management Specialist

TruRoots

18d

About The Position

Are you ready to play a pivotal role in creating outstanding customer experiences? Join our team as an Order Management Specialist and become the driving force behind fast, efficient, and seamless order fulfillment! In this high-impact position, you’ll take charge of the entire order process—from start to finish—ensuring every detail exceeds our customers’ expectations. If you love solving problems, thrive in fast-paced environments, and have a passion for delivering top-notch service, this is the perfect opportunity for you! Bring your analytical mindset and commitment to excellence, and help us build strong relationships with customers and business partners through exceptional communication and proactive support. Step up and be the difference in an exciting, results-driven team! The Order Management Specialist is responsible for day-to-day execution of efficient order fulfillment and the active management of all stages of the order management process. This role demands a strong customer service orientation, quick resolution of order-related issues, strong problem-solving skills, and the ability to analyze and interpret data to support decision making. The position plays a critical role in maintaining and strengthening relationships with customers and business partners by delivering exceptional service and communication.

Requirements

3+ years of experience in order management, preferably in the consumer-packaged goods (CPG) industry.
Working knowledge of EDI; experience with SPS Commerce is a plus.
Proficiency in ERP systems, preferably NetSuite.
Strong customer service skills with a commitment to timely communication.
Effective troubleshooting and problem-solving abilities with a focus on root cause resolution.
Ability to identify and implement process improvements.
Excellent prioritization, time management, and organizational skills with a high sense of urgency.
Strong analytical skills for data management and reporting.
Professional verbal and written communication skills.

Nice To Haves

Experience with Amazon order processing is a plus.

Responsibilities

Review purchase orders from retail accounts via EDI and email, ensuring accurate pricing, inventory availability, and shipping requirements.
Process and track purchase orders from receipt to shipment confirmation across multiple customer accounts
Communicate out-of-stocks and any ship-window adjustments to the customer(s) and internal sales team
Partner with warehouse and transportation teams to ensure on-time delivery and adherence to KPIs
Serve as the primary point of contact for order-related inquiries, providing timely and professional responses
Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions
Troubleshoot and resolve EDI-related issues efficiently
Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies
Process sample orders for sales, marketing, and leadership teams
Assist with troubleshooting and resolution of EDI order issues
Maintain accurate records of customer information, expectations and requirements