Order Management Specialist

Thomas Talent Network•Los Angeles, CA

10d•Hybrid

About The Position

This is a contract to hire role, must live in LA or surrounding as you will be onsite 2-3 days a week. We are seeking a detail-oriented and highly organized Order Management Data Associate (Contract) to support wholesale retail operations in the fast-paced beauty industry. This role is essential for maintaining the accuracy and integrity of order data across internal systems and retail partner portals. The ideal candidate is proactive, data-driven, experienced in working with beauty retailers, and understands the nuances of EDI orders, vendor compliance, and fulfillment timelines within the beauty space.

Requirements

Bachelor’s degree required (Supply Chain Management preferred, but open to other fields with interest in Operations)
2–4 years of experience in order management, data entry, or sales support within a wholesale or retail beauty brand
Familiarity with retailer portals and EDI transactions
Strong Microsoft Excel skills (VLOOKUP, pivot tables, report creation)
Experience with ERP systems preferred, ideally SAP
Continuous improvement mindset with a focus on eliminating inefficiencies
Excellent verbal and written communication skills
Ability to multitask and thrive in a fast-paced environment
Proven ability to manage large order volumes

Responsibilities

Download customer orders from SPS Commerce EDI and manually organize the data into a master file
Compare order quantities against warehouse inventory reports to verify fulfillment status
Enter data accurately into internal systems, ensuring no duplicates
Manage customer order details—including order quantity and order amount by SKU—on a weekly and monthly basis
Support timely order processing by communicating with cross-functional teams
Monitor REACH order status and update ASN and invoices in SPS Commerce
Understand allowances and discounts for each vendor and submit them correctly
Troubleshoot ASN and invoice issues within SPS Commerce
Submit shipment information and billing invoices to customers
Confirm orders, including pricing validation and shipping window extensions when needed
Provide customer service support and troubleshoot order-related issues
Issue credit and return orders as required
Collaborate with finance and warehouse teams to investigate discrepancies
Manage a high volume of vendors and purchase orders