Order Management Specialist

Visionworks • San Antonio, TX

4d • $18 - $20

About The Position

As a Specialist in Order Management, you will provide front line support to our field operators through both written and verbal communications as well as detailed analysis of requests and issues. You will track and complete updates and modifications to customer orders that have been submitted to our central manufacturing facilities. You will perform various receiving, shipping and inventory functions in a timely and accurate manner to achieve and maintain an optimum delivery performance.

Requirements

• One (1) to three (3) years in a related environment of Customer Service or Order Management services
• Mastery and proficiency in use of Microsoft Outlook, Excel Spreadsheets, and Databases applications
• The ability to read and comprehend complex, English instructions, correspondence, and/or memos is required with the capacity to write correspondence relaying findings or procedures.
• Strong verbal and written communication skills
• Ability to perform the analytical mathematics demanded by both the ophthalmic and business functions is necessary.
• Aptitude to perform these operations using standard units of measurement, distance, weight, volume, and monetary.
• Ability to think logically in following procedures and instructions
• General problem solving abilities
• Exhibit sound and accurate judgment and demonstrate accuracy and thoroughness
• Possesses Strong Attention to Detail
• Possesses Strong communication and negotiation skills
• Detail oriented and works with urgency and a high degree of accuracy
• Handles confidential and personal information appropriately
• Ability to tactfully handle stressful and difficult situations
• Possesses strong problem solving skills
• Utilizes customer service best practices to improve performance.
• Utilizes conflict resolution techniques to handle challenging situations
• Ability to prioritize detailed tasks with minimal input to accomplish daily and long-term goals

Nice To Haves

• Optical industry or ophthalmic lens processing experience is preferred but not required
• Familiarity of basic problem solving tools and techniques along with comprehension of best practices and process standardization
• Green Belt or lean training/certification or equivalent experience is a plus

Responsibilities

• Handle incoming calls, emails or chats from retail associates in a professional and respectful manner.
• Assist associates effectively by researching orders utilizing several supply chain systems and resolving customer orders
• Provide retail associates with technical and product support or information
• Complete daily reports and supporting paperwork along with data entry as required
• Accurately captures and documents associate requests and information

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees