Order Management Specialist

Eatery Essentials Inc.•Dallas, TX

178d

About The Position

Job Summary The primary responsibility of the Order Management Specialist is to serve as an interface between Sales and other operational functions within Eatery Essentials. Duties/ Responsibilities: Support Sales team throughout the complete sales cycle to meet customer needs. Respond to customer queries in a timely and accurate way via phone, email, or letter Process incoming customer orders, returns, invoices and credits Ensure orders are shipped to customers in a timely manner and expedite vendors as needed. Investigate customer problems and find solutions. Follow up on custom print requests to ensure they are completed timely and correctly. Provide order status update reports to all customers on a weekly basis. Create purchase orders to outside vendors. Create item codes in operating system. Review and submit artwork to vendors for proofs based on customers specifications. Follow through custom item request to ensure they are completed timely and correctly. Organize and inspect samples for shipment to current and potential customers. Process receipt of inventory into operating system Assist with inventory reconciliation. Arrange freight of domestic shipments. Performs other related duties, as assigned.

Requirements

Basic knowledge of accounting principles (QuickBooks Enterprise / All Orders)
Ability to build strong internal/external business partnerships.
Excellent verbal and written communication skills
Ability to communicate with a diverse audience at various levels.
Excellent time management and organizational skills.
Working knowledge of Microsoft Office (Word, Power Point and Excel)
High level proficiency with Microsoft Excel (pivot tables and v-lookups).
Detail oriented and commitment to follow through to completion.
Strong interpersonal skills; Strong team player
Ability to work in a fast-paced, high-pressure environment.
High School Diploma required.
A minimum of three years of experience in customer service and order processing required

Nice To Haves

Experience with domestic and import logistics strongly preferred.
Experience with import/export strongly a plus
Experience in wholesale distribution industry a plus
Bachelor’s degree preferred.

Responsibilities

Support Sales team throughout the complete sales cycle to meet customer needs.
Respond to customer queries in a timely and accurate way via phone, email, or letter
Process incoming customer orders, returns, invoices and credits
Ensure orders are shipped to customers in a timely manner and expedite vendors as needed.
Investigate customer problems and find solutions.
Follow up on custom print requests to ensure they are completed timely and correctly.
Provide order status update reports to all customers on a weekly basis.
Create purchase orders to outside vendors.
Create item codes in operating system.
Review and submit artwork to vendors for proofs based on customers specifications.
Follow through custom item request to ensure they are completed timely and correctly.
Organize and inspect samples for shipment to current and potential customers.
Process receipt of inventory into operating system
Assist with inventory reconciliation.
Arrange freight of domestic shipments.
Performs other related duties, as assigned.