Order Management Specialist

GAF • Kansas City, MO

23d • $48,000 - $66,000

About The Position

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most. Job Summary GAF Energy is seeking a highly motivated Order Management Specialist, who will own the company's Sales Order process including processing and quality control of incoming orders & change orders in Salesforce and PeopleSoft systems This role will report to the Director of Sales Operations and work with Business Operations, Program Management, and Supply Chain

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS) or a combination of education and equivalent experience
• Salesforce CRM and PeopleSoft preferred
• Success with meeting deadlines under pressure, performing and managing multiple tasks simultaneously, and working independently
• Comfortable working as a team player in a startup atmosphere where no job is too small
• Ability to communicate clearly and effectively with internal and external functional teams verbally, in writing, and via presentations

Nice To Haves

• 3-5 years of proven work experience in an administrative role

Responsibilities

• Serve as the front line gatekeeper for all incoming sales orders, ensuring they are accurate and complete, are processed in a timely fashion, and that all systems remain up to date throughout the order life cycle
• Managing onboarding and activation of new contractor/ Homeowner partners in Salesforce and Peoplesoft
• Develop cross-functionally relationships to ensure timing and accuracy SLAs are met
• Manage price deviations, credit requests, and billing verification
• Create SKUs for new products and service offerings
• Manage order changes and coordinate BOM adjustments with Supply Chain
• Coordinate ship & delivery dates with Project Coordinators & Supply Chain
• Notify appropriate parties to alleviate Credit Holds from Customer Accounts
• Ensure invoices are paid in a timely manner
• Liaison between Project Coordinators, Sales, Billing Supply Chain to ensure all customer/product issues are addressed in a timely manner

Benefits

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees