Order Management Manager

Caltrol•Las Vegas, NV

12d•Hybrid

About The Position

An Industrial Automation Leader: Caltrol is more than a leader in the sales and distribution of industrial process automation products. We bring over 90 years of industry experience delivering high-quality solutions focused on control, reliability, safety, and optimization. We also offer consulting, engineering, service, and support for projects of all sizes and complexities. Our customers span a wide range of industries across Arizona, California, Hawaii, and Nevada. As a member of the Emerson Impact Partner Network, we combine strong local expertise with Emerson’s global reach and scale. We take pride not only in the quality of our work but also in our people, especially our employee-owners!

Requirements

Post-secondary education or equivalent professional experience.
Strong understanding of order management processes, systems, customer service, and best practices.
Advanced knowledge and proficiency with IFS.
Proven leadership, coaching, and team development skills.
Strong interpersonal, communication, and conflict resolution abilities.
Demonstrated problem-solving and decision-making capabilities.
Excellent organizational skills with the ability to manage multiple priorities and maintain attention to detail.
Ability to collaborate effectively across departments to improve business operations and customer experience.
Strong written, verbal, and presentation skills.
Passion for delivering exceptional customer service with a high level of ownership, accountability, and follow-through.

Nice To Haves

Previous experience leading or developing employees or teams.
Experience driving process improvements and operational efficiencies.
Demonstrated commitment to customer service, teamwork, and accountability.
Takes initiative, drives results, and embraces accountability.
Passion for developing people, improving processes, and supporting organizational growth.
Ability to balance day-to-day execution with long-term business objectives.

Responsibilities

Set the standard for exceptional customer experiences and service excellence.
Lead, coach, and develop Order Management Specialists through training, support, and career development.
Manage team workload, coverage plans, timecards, PTO requests, and expenses.
Partner with team members to resolve complex orders, customer issues, and operational challenges.
Lead recruiting, hiring, onboarding, and training efforts.
Build strong relationships with customers, principals, and internal teams.
Support Quality initiatives while fostering accountability, ownership, and follow-through.
Serve as an active member of the Final Control Leadership Team.
Establish and monitor key performance metrics to improve order management effectiveness.
Lead process improvement initiatives that enhance efficiency, accuracy, and the customer experience.
Identify operational bottlenecks and implement sustainable solutions.
Support IFS, CRM, and other business system initiatives.
Define and strengthen the knowledge, skills, and development paths for the Order Management team.
Step in as needed to perform Order Management Specialist responsibilities.
Collaborate across Sales, Operations, Finance, Quality, and IT to support business objectives.
Maintain flexibility to support customers and teammates, including occasional overtime when required.

Benefits

Profit-sharing opportunities
401(k) with employer match
Unlimited Flexible Time-Off
+12 paid holidays
Medical, Dental, Vision – all effective on the 1st day of the month after your hire date
Free and unlimited virtual care access to a dedicated physician through AstroDoc
HSA (with employer contribution)
FSA
Company-paid life insurance
Company-paid short-term disability
Wellness benefits, including gym and on-demand fitness discounts
Pet discount program
Student loan repayment match program
Tuition/education reimbursement
Professional development opportunities