Order Management & Import Transportation Supervisor

Expeditors•Salt Lake City, UT

1d•Onsite

About The Position

The OM and Import Transportation Supervisor will lead, train and mentor the department. She/he will supervise all aspects of the OM and Import Transportation Team, while ensuring the proper and timely movement of freight. Proactive communication and superior customer Service is a must.

Requirements

Proactive communication and superior customer Service is a must.
Minimum 5 customer facing call per month

Nice To Haves

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Responsibilities

Oversight of daily operations and follow up on delayed actions in the booking process (missed bookings, COB, etc..)
Daily review and resolution of EDE messages for customer ASN messages
Create and delivery monthly KPI reports for each client.
Maintain SOP’s for OM Clients
Invoice customers timely and accurately for OM services (when applicable) and ensure rate schedules are updated accurately and timely in CFIT
Drive data re-use from OM to brokerage and transportation
Manage day to day movement of Air and Ocean Import shipments
Heavy involvement with T&I process
Manage and maintain client procedures
Monitor Department Quality and Compliance
Operations Backup Support
Uphold Department Business Plan and Goals
Define, develop, and document business processes and procedures
Effective interpersonal skills. Ability to relate to customers and internal employees at all levels
Resolve AJAX items monthly for OM origin branches.
Management of BNP, AJAX, and Payables Database
Ensure timely import settlements for revenue recognition
All accounting issues are closed out timely
Obtain at least 52 hours of training per year
Quarterly training for Sales and branch staff regarding OM product
Participate in focus meetings with staff
Employee development through Training and Mentorship
Teach and exemplify EI culture
Participate in Employee Reviews
Active involvement in Pricing and Market Strategy
Assist in building a strong import based clientele while growing market share
Active involvement with Client Retention
Build rapport with origin branches, brokers, & customers both “internal” & “external”
Provide friendly and helpful customer service in all forms of communication
Build rapport with local service providers
Manage Annual Retention Reviews for service providers