Order Management II

R. STAHL INC. • Stafford, TX

4d

About The Position

This role focuses on building and maintaining strong client relationships, guiding them through the sales process, and providing post-sales support. The position involves utilizing the SAP system, website resources, and team support to address customer inquiries promptly. Key responsibilities include monitoring order progress for timely delivery, coordinating with various departments like sales, engineering, production, and quality assurance to ensure customer satisfaction, and managing claims and RMA processes. The role also supports the outside sales and management teams with priority transactions and requires continuous learning through meetings and training to maintain product knowledge.

Requirements

• Bachelor’s Degree in Industrial/Electrical/Instrumentation Engineering, Supply Chain preferred.
• Minimum of two (2) years inside sales / key account experience in a customer service and manufacturing environment.
• Proficient in the ERP (SAP) system required.
• Proficient in office management software (MS Office).
• Having functional competence and understanding of manufacturing / production environment.
• Fluent in both English & Spanish, with strong written and verbal communication skills in both languages. This includes the ability to effectively communicate technical information and provide support to customers.
• Ability to thrive in a dynamic, team-based environment where priorities may shift.
• Proficiency in MS Office (Outlook, Excel, Word).
• Ability to multi-task, work in a fast-paced environment and meet deadlines.
• Strong customer focus demonstrated by attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.
• Problem-solving ability with a focus on finding innovative solutions.

Nice To Haves

• Skilled in reaching design specifications and technical drawings a plus.
• Experience in NEC & IEC hazardous requirements a plus.

Responsibilities

• Build and maintain strong relationships with clients, offering support and guidance through the sales process, from initial inquiry to post-sales assistance.
• Utilize SAP system, website resources, and support from teammates and technical experts to gather information and provide timely solutions to customer inquiries.
• Use SAP to retrieve customer information, stock status information, and status of purchase orders and any other pertinent information the customer may require.
• Monitor order progress, ensuring timely delivery.
• Collaborate with cross-functional teams including sales, engineering, production, and quality assurance to ensure optimal service and customer satisfaction.
• Coordinate claims and start RMA processes.
• Assist outside sales team and management team in processing priority transactions.
• Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level