Order Managment Coordinator

Kraken Kinetics•Pinehurst, NC

21h•Onsite

About The Position

Kraken Kinetics designs and manufactures advanced kinetic solutions that enable modern warfighting capabilities for the United States Armed Forces and its allies. We specialize in mission-tailored warheads and firing systems for unmanned and autonomous weapon platforms, delivering production-ready solutions at speed to address urgent national security challenges. Our team brings decades of specialized Department of War experience across the full lifecycle of kinetic system development—from concept and design through testing, manufacturing, and operational deployment. Built on a foundation of work that helped lead the DoW into the era of kinetic drones, Kraken Kinetics combines commercial agility with deep technical expertise to deliver DEFINITIVE LETHALITY ™ when it matters most. This Order Management Coordinator owns the quote-to-invoice process. This role enters RFQs, quotes, and purchase orders into our systems, tracks every open order, follows up to keep dates on track, and ensures product ships on time so the PO can be closed and invoiced. You are the person who keeps orders moving and gives the team a clear picture of what is open and what is at risk.

Requirements

2+ years in order entry, order management, sales support, or similar administrative/operations role
Strong attention to detail and follow-through
Comfortable with ERP or order-management systems (NetSuite experience a plus)
Proficient in Excel and standard business tools
Able to manage multiple open items, follow up persistently, and keep others informed
Clear written and verbal communication
High school diploma or equivalent required

Nice To Haves

associate degree preferred
Experience in manufacturing, distribution, or government/defense-related production
Export -control awareness (for ITAR controlled orders etc. - must be a U.S. Person due to access to export-controlled information)
Familiarity with quotes, POs, RFQs, and the path from order to shipment to invoice
Experience producing status or aging reports

Responsibilities

Enter RFQs, quotes, and customer purchase orders into ERP and related systems (NetSuite, Monday.com , and supporting tools) with high accuracy
Maintain complete, current records so sales, production, and finance are working from the same information
Track all open orders, due dates, and priorities; follow up internally and with customers/suppliers as needed
Expedite as required to hit ship dates and close out POs
Confirm shipment and complete the hand-off to invoicing
Produce regular reports on open orders, aging, priorities, and at-risk items
Flag missing information, delays, or exceptions early and drive them to resolution
Support process improvements as we formalize order-to-cash workflows