Order Management Coordinator

Precor, Incorporated • Woodinville, WA

15h • Onsite

About The Position

The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between customers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes. A coordinator in Order Management plays a critical role in ensuring that Precor’s order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills. This position will support Eastern US operations and reports to the Supervisor, Customer Service & Support.

Requirements

• 2-year degree in Business Administration or related field
• 2+ years of previous experience in order management, customer service, or logistics
• Strong organizational multitasking skills, with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners

Nice To Haves

• Bachelor's Degree emphasis in Business Administration, Logistics, or a related field
• Proficiency in order management (SAP)

Responsibilities

• Process customer orders accurately and efficiently, from order entry through to delivery. Ensure all orders comply with company policies and customer requirements
• Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules
• Assist in managing inventory databases and updating product information as needed
• Working closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
• Manage shipping documentation and compliance with shipping regulations
• Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues
• Prepare regular reports on order status, inventory levels, and shipping efficiency
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings
• Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements

Benefits

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to Employee Assistance Program; including access to mental health services
• 401(k) including employer match
• Pet insurance and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees