Order Management Coordinator I

STULZ•Frederick, MD

2d•Hybrid

About The Position

Summary: Responsible for ensuring accuracy in the order management process, including verifying order details, preparing correspondence, resolving customer/rep issues, and managing inquiries. This role also provides freight/lead time quotes, and processes change orders. Hybrid with 1 in office day per week required. At least 2 full weeks of in house training is required. Essential Duties and Responsibilities: Order Management Manage quote status, confirmations, changes, and tracking in SAP and Cyberselect. Work with the contracts team to resolve discrepancies. Perform SAP transactions for orders, shipments, and returns. Review and validate Order Processing Level I output. Customer & Sales Support Communicate order status, shipping details Assist as needed with lead times quotes, and freight quotes. Support sales representatives and channel partners with accurate and timely updates. Resolve or escalate customer/rep inquiries and complaints related to orders and shipments. Answer phone calls. Shipping & Logistics Schedule and coordinate shipments with freight carriers. Send shipping notifications for customer arranged orders Departmental Support Support any Key Performance Indicator (KPI) efforts of the OPD team. Build and maintain relationships with internal/external stakeholders (e.g., Sales, Reps, Carriers, Accounting, Engineering, Purchasing, Planning). Order Management Review Accurately review order details for accuracy, including: Pricing (net, list, commission splits, partners, customer cards, tagging, product hierarchy, header information). Product configurations and required options. Supporting contract review documentation (PO, project info., credit application, tax exempt etc.). Shipping requirements (Customer-arranged, 3rd Party, LTL or Dedicated freight). Manage Cyberselect queue for order processing using a First-In/First-Out (FIFO) approach. General Additional duties as assigned, to ensure excellent customer service

Requirements

Attention to Detail: Accuracy in order entry, documentation, and communication.
Communication: Clearly conveys information to customers, reps, and internal teams.
Problem Solving: Resolves order and shipment issues effectively.
Collaboration: Works well with cross-functional teams.
Customer Focus: Prioritizes customer satisfaction, responsiveness, and accuracy.
Time Management: Prioritizes tasks and meets deadlines
High School diploma or general education degree (GED) or equivalent
1–3 years in order processing, customer service, or shipping/logistics.
SAP experience preferred.
Strong administrative, organizational, and computer skills.
Proficiency with Microsoft Office (Word, Excel).
Ability to work independently and manage priorities.
Ability to read and understand English instructions.

Nice To Haves

SAP experience preferred.

Responsibilities

Manage quote status, confirmations, changes, and tracking in SAP and Cyberselect.
Work with the contracts team to resolve discrepancies.
Perform SAP transactions for orders, shipments, and returns.
Review and validate Order Processing Level I output.
Communicate order status, shipping details
Assist as needed with lead times quotes, and freight quotes.
Support sales representatives and channel partners with accurate and timely updates.
Resolve or escalate customer/rep inquiries and complaints related to orders and shipments.
Answer phone calls.
Schedule and coordinate shipments with freight carriers.
Send shipping notifications for customer arranged orders
Support any Key Performance Indicator (KPI) efforts of the OPD team.
Build and maintain relationships with internal/external stakeholders (e.g., Sales, Reps, Carriers, Accounting, Engineering, Purchasing, Planning).
Accurately review order details for accuracy, including: Pricing (net, list, commission splits, partners, customer cards, tagging, product hierarchy, header information).
Product configurations and required options.
Supporting contract review documentation (PO, project info., credit application, tax exempt etc.).
Shipping requirements (Customer-arranged, 3rd Party, LTL or Dedicated freight).
Manage Cyberselect queue for order processing using a First-In/First-Out (FIFO) approach.
Additional duties as assigned, to ensure excellent customer service