Order Management Specialist I

Elemental LED•Reno, NV

About The Position

The Opportunity: Elemental LED is a leading U.S. based engineering and technology company that creates, develops, manufactures, markets and sells innovative, configured and integrated LED lighting solutions. The Economic Development Authority of Western Nevada (EDAWN) has awarded Elemental LED as the "Company of the Year - Large" at the 7th Annual EDAWN Existing Industry Awards event, and "Employees First - Large" at the 10th Annual EDAWN Existing Industry Awards event. Are you detail-driven and passionate about delivering a great customer experience? As an Order Management Specialist I, you’ll be at the center of our order fulfillment process—ensuring customer orders are processed accurately and on time, resolving order-related issues, and collaborating cross-functionally to improve processes. This role is ideal for someone who enjoys problem-solving, communication, and making a meaningful impact on both customer satisfaction and operational efficiency.

Requirements

High school diploma/GED, or equivalent experience and training are typically required
Minimum of two (2) years of order entry and customer service experience in a complex environment, while contributing in a growing capacity
Order entry experience is preferred, but not required
Enjoys order entry and has very strong data entry skills
Self-motivated with a knack for being meticulous/detailed oriented
Thrives in a fast-paced environment; learns and synthesizes information quickly
Is adaptable and flexible
Is a dependable professional who has great attention to detail
Works quickly and efficiently with a high degree of quality
Is comfortable on the phone
Has excellent follow-up, organizational, and time management skills
Ability to multi-task and work under pressure
Ability to analyze a problem, solicits input to seek alternative solutions, and recommend/implement solutions
Capability to engage in constructive conflict resolution
Strong verbal and written communication skills
Strong analytical skills to identify and resolve workflow problems
Experience collaborating and communicating with sales leaders across the organization

Responsibilities

Performs order entry according to standard operating procedures and Company same day shipping goal
Responds to customers promptly via phone and email
Documents conversations concisely yet with enough detail that others can understand what transpired upon review
Effectively responds to and prioritizes multiple requests for service from customers and colleagues alike
Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, etc. as directed by the Leadership team
Provides training and guidance to the Order Management Specialists
Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately
Proactively communicate issues back to management and follow order management processes
Assist in developing workflow improvement, including process
Appropriately escalates more complex and/or sensitive customer issues to the Leadership Team
Perform other duties as assigned

Benefits

Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
Company-matched 401(k) Plan, at 5%, no vesting schedule
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Three Paid Flexible Holiday per year
Seven Paid Holidays
Pre-Tax Flexible Spending Accounts (FSA)
Career Development Plan Program
Discounted Corporate Gym Membership at South Reno Athletic Club
Tuition Assistance
Employee Discount
Monthly Birthday Lunch Celebrations
On-site Snacks and Beverages
Employee Referral Bonus Program