Order Fulfillment Supervisor Full Time

BJ's Wholesale Club • Johnson City, NY

3d • $21 - $26 • Onsite

About The Position

BJ’s Wholesale Club is seeking an Order Fulfillment Supervisor to provide leadership and direction within the club, driving club performance, particularly for the departments they directly manage. This role is responsible for all OMNI functions, leading the Omni team members, establishing operational efficiencies, maintaining policies and procedures, and delivering an outstanding member experience. The supervisor will oversee the administration of all digital initiatives including: BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

Requirements

• Minimum 1 year of experience overseeing a team of 5 or more employees within a professional setting.
• Goal setting for performance and meeting deadlines.
• Organizing workflow.
• Assigning tasks, supporting staff, and reporting to Assistant Club Management.
• Monitoring employee productivity.
• Communicating with Club Leadership – relaying information.
• Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Ability to own and deliver against strategic initiatives and objectives.
• Committed to driving outstanding service to all Members.
• Open shift availability required.
• Must be 18 years of age.
• Computer proficiency required.

Nice To Haves

• Previous order pulling experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Provide leadership and direction within the club and drive club performance.
• Perform all OMNI functions and lead the Omni team members.
• Establish operational efficiencies, maintain policies and procedures, and deliver an outstanding member experience.
• Administer all digital initiatives including: BOPIC, Same Day Delivery, Curbside, Express Pay and Ship from Club.
• Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data.
• Lead through change, model leadership competencies, build credibility, and act as a champion for business growth.
• Communicate effectively, providing teams with the information they require to be successful.
• Build high performing teams by creating a culture of collaboration, providing honest and timely direction, follow-up, and feedback.
• Deliver results by executing business expectations within expected timeframes through clear expectations, follow-up, and accountability.
• Teach, coach, and lead through the club level training process, supporting team member engagement.
• Drive a culture of development, strategic thinking, ethical decision-making, and engagement.
• Ensure a safe and positive environment and experience for team members and members.
• Embrace inclusion and diversity, working together with collaboration and respect.
• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members and provide team support and empowerment to resolve member concerns.
• Define and model GOLD Club Standards daily, including a grand opening look.
• Maintain a clean and organized area within the OMNI Space, including bin storage and maintenance based on safety standards.
• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and areas of opportunity.
• Identify and correct process breakdowns before they negatively impact club performance metrics.
• Communicate a simple message to the team on the connection between consistent operational performance and achieving club performance goals and metrics.
• Process Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device and moving merchandise from sales floor to staging area.
• Update merchandise locations and operate equipment to maintain consistency and organization with product placement and staging areas.
• Utilize a handheld scanner device (RF) to pick and verify orders.
• Communicate inventory and/or equipment problems with Home Office and recommend process improvements.
• Identify expired or short-dated items and communicate concerns with Club Leadership.
• Ensure all orders are picked in a timely manner to meet productivity requirements and service level agreements.
• Execute operational efficiencies, processes, and productivity standards with 100% adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club.
• Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and best order pulling practices.
• Directly manage and assess Team Member performance, provide actionable feedback, and coach, teach, and develop talent.
• Assist in hiring, training, and performance management of all Omni team members, ensuring departments are properly staffed.
• Work with the club team to have merchandise pulled from the reserve area when possible to avoid sales floor replenishment.
• Print staging tickets, packing slips, shipping labels, and other related documents.
• Securely package orders in accordance with standard operating procedures.
• Ensure the SFC/BOPIC area is neat, clean, and organized, performing general housekeeping duties.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and determine how to handle them.
• Review and manage daily and weekly OMNI reporting.
• Meet OMNI productivity expectations regarding service level agreements (SLA’s), performance metrics, and goals.
• Maintain all club policies and procedures, including proper dress code attire.
• Review ordering and replenishment of supplies for the department.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed