Order Fulfillment Specialist

Aston Carter•Round Rock, TX

3d•$27 - $31•Onsite

About The Position

The Order Fulfillment Specialist serves as the primary contact for customer purchase order submission and sales order creation. This role bridges communication between Sales and Business Development teams and Operations, ensuring orders are processed accurately, documentation is complete, and customers receive timely updates and exceptional service. The specialist supports the full order lifecycle, from reviewing purchase orders to confirming delivery details, while maintaining strong internal and external relationships.

Requirements

2 to 5 years of experience in customer service and order entry, preferably within a manufacturing environment.
Proven experience in managing customer relationships and supporting customer satisfaction initiatives.
High proficiency with Microsoft Office products, including Excel, Outlook, Word, and PowerPoint.
ERP system experience, with NetSuite knowledge strongly preferred.
Experience with order entry, order processing, and data entry in a business or manufacturing context.
Strong verbal and written communication skills for interacting with customers and internal stakeholders.
Excellent attention to detail when reviewing purchase orders, sales orders, and supporting documentation.
Customer service skills with a focus on maintaining and improving customer satisfaction and relationships.
Ability to perform work under periodic or cyclical time schedules and stresses, including time-sensitive job demands and constant technical data feedback.
Associate’s or Bachelor’s degree in a related field.
Ability to work independently without direct supervision and act as a self-starter.
Ability to employ effective time management skills to handle multiple tasks and deadlines.
Comfort working in a multi-cultural business environment.
Strong analytical, decision-making, and problem-solving skills.
Ability to work collaboratively within a team environment.

Nice To Haves

Experience with Salesforce CRM, particularly in a support or cloud environment.
Manufacturing industry experience in a similar order fulfillment, sales administration, or customer service role.
Familiarity with inventory processes and manufacturing workflows.
customer relationship management tools and practices.
Experience in account management and sales administration.
Comfort working with language barriers and diverse communication styles in a global or multi-cultural setting.

Responsibilities

Serve as the primary point of contact for customer purchase order submissions and sales order creation.
Review incoming orders against customer purchase orders to identify discrepancies in quantities, pricing, and billing information.
Resolve issues related to special pricing agreements by collaborating with Sales and Business Development teams and other relevant stakeholders.
Confirm all required documentation for contract order processing is present and complete.
Request and follow up on any missing documentation needed to process orders accurately and on time.
Verify that each order matches the end user purchase order or quote, line by line when necessary, to ensure accuracy.
Review final sales orders for clarity and accuracy before entering them into the system.
Build and maintain strong relationships with internal and external customers, demonstrating a customer-focused approach in all interactions.
Take ownership of key performance indicators by understanding, tracking, and monitoring performance against established targets.
Provide customer service support by supplying tracking information, order acknowledgments, and order status updates in a timely manner.
Review documents such as production schedules and work orders to ensure customer delivery dates are accurate and achievable.
Use ERP systems, including NetSuite, to enter, update, and manage orders and related data.
Utilize Microsoft Office tools, particularly Excel, Outlook, Word, and PowerPoint, to support order processing, reporting, and communication.
Support account management and customer relationship management activities to enhance customer satisfaction and retention.
Collaborate with cross-functional teams, including Sales, Business Development, Operations, and Manufacturing, to resolve issues and ensure smooth order fulfillment.
Work effectively under periodic or cyclical time pressures, managing time-sensitive tasks and responding to constant technical data feedback.
Apply strong analytical and problem-solving skills to address order-related issues and improve processes where possible.
Independently follow and execute assigned work, ensuring tasks are completed accurately and on schedule.
Contribute to a collaborative team environment by sharing information, supporting colleagues, and participating in continuous improvement efforts.