Order Fulfillment Lead
Horwitz•New Hope, MN
•$24 - $29•Onsite
About The Position
The Order Fulfilment Lead plays an important part in serving our field and office personnel with excellent customer service and teamwork while incorporating our core values of Safe, Accountable, Professional, Motivated, Can Do, and Curious. This position is responsible for handling a large volume of orders and variety of tools and equipment. The Order Fulfillment Lead oversees the entire process for tool orders – from assisting walk-ins, to tracking backorders, to scheduling jobsite rentals.
Requirements
- High School diploma or equivalent required
- Five years of customer service experience
- Prior experience in warehouse, construction, order fulfillment, or tools/equipment roles required
- Strong interpersonal and customer service skills
- Ability to organize, plan and prioritize work
- Excellent communication skills
- Strong problem-solving skills
- Intermediate math skills
- Intermediate computer skills
- Strong attention to detail
- Friendly and approachable
- Strong desire for accuracy and thoroughness in one’s work
- Comfortable with technology and implementation of process
Responsibilities
- Maintain a safe and clean work area.
- Lead daily tool order operations: Ensure orders are quickly and accurately completed, Escalate any out-of-stock items to Tool Support & Inventory Manager, Ensure ToolHound has been updated with issued items, Ensure items are safely and accurately stored.
- Tool & Consumable inventory counts are accurate.
- New items are properly tagged (barcoded) and scanned into ToolHound.
- Help with tool ordering, stock refilling, and special projects.
- Assist with data remediation and cleanup within ToolHound.
- Maintains positive relationships with vendors, suppliers, Horwitz office and field employees.
- Collaborates on changes and implementation with ToolHound, Ordering website, and other technology used with greater Horwitz Warehouse & Logistics team.
- Assists Warehouse Leadership on special projects or initiatives.
- Cultivate a fun and productive work environment.
- Assist with other warehouse tasks as needed.
- Perform other duties as assigned.
- Conduct yourself in accordance with Horwitz core values: Safe, Accountable, Professional, Motivated, Can Do and Curious.
- Get better every day.
Benefits
- Competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
