Order Fulfillment Coordinator

CooperCompanies • Livingston, NJ

9h • $40,181 - $53,575

About The Position

This role supports equipment installation and service operations across the United States, Canada, and international markets. This position serves as a key liaison between Supply Chain, Sales, Service, Customer Service, Finance, and external customers to ensure timely order fulfillment, inventory availability, billing accuracy, and issue resolution. The role directly impacts customer satisfaction, operational efficiency, and revenue recognition through effective coordination of inventory, orders, shipments, returns, and invoicing activities. The Order Fulfillment Coordinator is responsible for coordinating inventory availability and managing service and equipment orders from initiation through completion. The position ensures accurate order processing, shipping coordination, invoicing, returns management, and issue resolution while maintaining accurate records within ERP and order management systems. This role partners closely with internal departments and external stakeholders to support operational excellence and customer satisfaction.

Requirements

• Experience with ERP and order management systems.
• Ability to maintain accurate records.
• Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders.

Responsibilities

• Coordinate inventory availability and manage service and equipment orders from initiation through completion.
• Ensure accurate order processing, shipping coordination, invoicing, and returns management.
• Resolve issues related to order fulfillment.
• Maintain accurate records within ERP and order management systems.
• Partner closely with internal departments (Supply Chain, Sales, Service, Customer Service, Finance) and external stakeholders to support operational excellence and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed