Order Fulfillment Associate

EMCO Corporation•Grande Prairie, AB

6d•Onsite

About The Position

As an Order Fulfillment Associate, you will play a key role in our customers experience, by accurately picking and packing orders and providing clear communication. You will confirm digital orders before preparing them for pick up, and contact customers about any shortages. As a member of our counter team, you will help to maintain, stock, and keep a clean counter sales area to provide the highest level of customer service. In addition, you will provide support to our sales teammates and at times will be called upon to help load customers and finalize paperwork.

Requirements

Grade 12 diploma or equivalent
Great attention to detail
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Experience working in a fast-paced environment
Intermediate math skills
Ability to learn how to operate material handling equipment
Possess a strong work ethic and a high standard of integrity
Ability to work well independently and in a team setting

Nice To Haves

Previous customer service or warehouse experience preferred

Responsibilities

Monitor digital orders to ensure they are confirmed and picked in a timely fashion
Use great attention to detail to accurately pick and pack orders
Drive sales growth through excellence in your role and building relationships with customers at each interaction
Assist teammates in servicing customers at the counter
Inform the buyer when stocks levels are low or when you encounter a discrepancy
Perform other tasks as requested by your supervisor or the Profit Centre Manager