Order Entry Technician

Trilogy Health Services • Louisville, KY

22h • Onsite

About The Position

This posting is part of our future‑talent pipeline for an Order Entry Technician. Although we aren’t actively recruiting at this time, we encourage you to apply if this role interests you and you’d like to hear from us when opportunities open. This Pharmacy operates 24/hrs, 7 days a week! Life at Synchrony Pharmacy is about meaningful work, supportive people, and a schedule that truly allows for balance. As a long-term care pharmacy, our teams support senior living communities rather than high-traffic retail pharmacies so you can focus on quality, accuracy, and patient care without the pressure of being customer-facing.

Requirements

• Accurately and efficiently entering customer orders into a company's system.
• Ensuring that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly.
• Communicating with customers to clarify order details or resolve any issues that may arise.
• Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role.
• High School / GED
• 1-3 years experience
• Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements.
• Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours.
• Must be able to lift at least 20lbs.
• Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

Responsibilities

• Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
• Verifies and enters physician information into the system.
• Enters new medication orders and enters refills.
• Triage, correlates and distributes orders obtained from document imagining software.
• Receives and responds to customer complaints and/or issues.
• Forwards escalated concerns to the Order Entry Supervisor.
• Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists specified departments in the preparation and shipment of orders to designated locations.
• Evaluates inventory records to determine availability of requested medication.
• Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
• Answers phone calls from customers and provides customer services solutions.
• Other duties as assigned.

Benefits

• Meaningful Long Term Care work by supporting senior living communities and residents every day
• Closed-door pharmacy environment with a team-based workflow and no customer-facing duties
• Predictable hours with flexibility for students to maintain work/life balance
• A six-month “blue-badge” training period designed to set you up for success, with ongoing mentorship, questions encouraged, and a team that always has your back

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED