Order Entry Specialist - $25/HR

TEKsystems • New Hope, MN

8d • $23 - $25 • Onsite

About The Position

Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager’s attention when necessary to ensure that proper and satisfactory service is delivered.

Requirements

• 2+ years of manufacturing customer service experience

Nice To Haves

• Experience with Salesforce and SAP is preferred

Responsibilities

• Answering roughly 30-40 inbound phone calls per day in a professional and helpful manner.
• Making outbound phone calls in response to any inquires, questions, or other follow up
• Respond to emails from customers
• Confirms account number, part number & descriptions
• Communication to customer on availability, open orders, and ship dates
• Confirms pricing & availability
• Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid)
• Supports administrative duties on sending and receiving supplier purchase orders
• Ability to multi-task issuing credits and rebills according to policy and procedure

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees