Order Entry Specialist

Tuuci • Hialeah, FL

1d • Onsite

About The Position

The Order Entry Specialist will work in a team environment to process orders with a high degree of accuracy and efficiency. This person will share a variety of responsibilities with the team including the entry of data into our ERP system, client portals, the collection of order payment for customers without terms, providing freight quotes, qualifying order details, and solving order related problems. This person will work with the internal sales department as well as our customers and will need to do so with a high degree of professionalism in their written and verbal communication skills. This is a high-paced work environment that requires adaptability to changing work demands and requires overtime periodically to meet business demands.

Requirements

• 3+ years of Commercial (B2B) collections and data entry experience preferred
• Collecting high dollar amounts over $10K
• Must be comfortable with verbally communicating to customers regarding payments
• Strong follow up cadence & the ability to achieve results using emails and tracking in the system
• Strong Microsoft Excel skills

Nice To Haves

• Bilingual English/Spanish is preferred

Responsibilities

• Enter orders into the ERP system with a high degree of accuracy and efficiency
• Providing freight quotes, working with logistics on freight quotes for large orders
• Send orders to production with complete information and in a timely manner
• Check orders for accuracy and update customer orders
• Work with internal sales staff and customers to verify all information on the PO is correct and clear up any missing information or inconsistencies
• Answering customer inquiries
• Work with vendor portals to process orders and update information
• Maintain filing systems for the department
• Verify order pricing when needed
• Send out payment requests and order acknowledgments in a timely manner and follow up per department policy
• Collect on prepay orders, call and email customers to inquire on payment status
• Work with accounting to resolve payment issues
• Run reporting from the ERP system
• Assist other team members with department workload
• Assist, as needed, with a large volume of emails incoming to the department
• Other tasks will be assigned on an as needed basis, such as training

Benefits

• Welcoming friendly environment
• Culture that encourages diversity of thought
• Support for professional growth and development.
• Dynamic and talented staff of creative professionals
• Collaborative environment that welcomes innovative ideas and allows you to make an immediate impact on the team.
• Health benefits, matching 401k retirement plan, paid holidays, personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed