Order Entry Specialist

JTM Foods LLC•Erie, PA

23m•Onsite

About The Position

The Order Processing Specialist position is a customer-facing position of which the main responsibilities include capturing, monitoring, and tracking customer orders from receipt of purchase orders through to fulfillment.

Requirements

Effective written and verbal communication skills
Ability to work in a collaborative, team-oriented environment
Professional attitude
Dependability
Self-motivated and proactive individual with 2+ years experience in an office setting
Excellent data entry skills
High level of attention to detail with a high level of accuracy
Strong record-keeping skills
Strong Microsoft Office skills including, but not limited to Excel, Word, Outlook
Ability to multi-task and shift focus as needed
Prior order entry and/or customer service experience required
Maintain a professional demeanor and high level of customer service at all times
Ability to meet deadlines, handle multiple projects, organize workloads, and prioritize tasks
Ability to clearly identify and resolve issues in a timely matter

Nice To Haves

Microsoft Excel: 1 year (Preferred)

Responsibilities

Entering of customer POs into Sage X3 ERP system from emailed, faxed, and EDI correspondence on a daily basis
Ensure the accuracy of item numbers, delivery addresses, pricing, and allowances on orders prior to entry
Send PO acknowledgments via EDI for select customers
Process all sales order revisions for date and quantity changes, communicating changes to both internal and external partners
Communicate changes in delivery dates to customers and cross-functional team members
Contact customers for appointment changes before delivery
Process all order moves as dictated by Sales needs and Production requirements
Print and distribute Pick Sheets for all Customer Pickups to the Shipping Department after order entry is complete
Process and post all Accounts Receivable invoices daily
Perform inter-site transfers in ERP system for 3rd party warehouse inventory movements
Maintain customer orders and invoicing through communication with 3PW regarding cancellations, shipments, and modifications
Conduct daily Edit process with Production and Purchasing Teams to ensure the accuracy of orders received and timing of material procurement
Work with cross-functional partners in Logistics, Scheduling, Purchasing, Sales, and Finance to ensure orders are fulfilled to meet customer due dates
Provide an outstanding level of customer service at all times
Other administrative duties as needed