US_Order Management Experienced Professional

Kyyba•Mount Pleasant, PA

3d•Onsite

About The Position

At Energy, we are at the forefront of innovation, powering the world with sustainable energy solutions. Join our dynamic team in Mount Pleasant and be part of a company that values excellence, teamwork, and customer satisfaction. Position Overview: Are you a detail-oriented professional with a passion for customer service and order management? We are looking for an enthusiastic Order Entry Specialist to join our team. In this role, you will be the key player in ensuring our customers receive top-notch service from order processing to fulfillment. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!

Requirements

Bachelor’s degree with 2-3 years of experience in a similar position, project management, or commercial operations. Alternatively, an Associate’s degree with 5 years of relevant experience.
Prior industrial or technical experience is preferred.
Organized and structured approach in a fast-paced, deadline-oriented environment.
Ability to prioritize tasks and activities effectively.
Team player with a winning attitude.
Excellent computer skills, particularly in MS Office.
English (required).

Nice To Haves

Prior SAP experience is a plus.

Responsibilities

Review customer contracts to ensure compliance with desired terms and conditions.
Monitor, analyze, and report on contract performance.
Facilitate the flow of information among various groups and customers, resolving issues to meet schedule commitments and achieve customer satisfaction.
Act as the group’s representative in internal meetings, ensuring that all interactions reflect Energy’s commitment to excellence.
Ensure orders follow execution best practices and company policies.
Monitor and control order progress, financials, and resource utilization.
Identify, qualify, and manage order risks, ensuring all opportunities are pursued.
Capture, analyze, and share lessons learned throughout the order lifecycle.
Drive formal acceptance of orders and contract close-out.
Ensure timely payment and resolve any collection disputes.