Order Entry Clerk

Aston Carter • Austin, TX

2d • $19 - $20 • Onsite

About The Position

We are seeking a dedicated Order Entry Specialist to join our team, focusing on providing outstanding customer service. This role involves managing customer orders primarily through emails and assisting in enhancing the customer order process. The ideal candidate will contribute to delivering an exceptional buying experience, product delivery, and after-sale service.

Requirements

• Customer service orientation
• Proficiency in computer skills and order entry
• Experience with Microsoft Office
• Email customer service expertise
• Good numerical skills
• Technical proficiency in data entry (2+ years experience)
• Ability to calculate figures and apply basic algebra
• Time management and multitasking skills

Nice To Haves

• Familiarity with Profit21 system (training provided)
• Bilingual in Spanish is an advantage
• Experience in freight, logistics, or LTL deliveries
• Experience in upscale retail or serving is beneficial
• Kindness and customer-first mentality
• Experience in the tile or interior design industry

Responsibilities

• Complete assigned tasks efficiently and within specified time frames.
• Effectively manage time to accomplish tasks.
• Enter customer orders into the company's computerized order processing system accurately and interpret the information efficiently.
• Read trade publications and other sources to seek new information.
• Maintain awareness of different branch operations and their interrelations.
• Cooperate seamlessly with showroom, warehouse, and slab sales personnel.
• Ensure commitments to customers and coworkers are reasonable and achievable.
• Work well within a team environment, participating in special events when required.
• Stay informed about competitors and their products.
• Demonstrate proficiency in using company computer applications.
• Keep current on new, discontinued, or out-of-stock products and introduce customers to similar alternatives when needed.
• Engage in problem solving by actively listening to clients and coworkers.
• Balance ongoing projects with immediate demands of the order desk.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees