Order Entry I

Lithia Motors • Youngsville, NC

3d • $16 - $20

About The Position

The Order Entry Clerk I is responsible for accurately entering customer orders into the company's system while providing basic administrative and customer support. This entry-level role focuses on data accuracy, timely processing, and effective communication to support smooth order fulfillment. This role initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

Requirements

• Proven working experience in customer service and/or data entry.
• 0-2 years of data/order entry experience and High School Diploma required or equivalent required.
• Must be efficient, accurate, and organized.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Must pass criminal background check.

Nice To Haves

• Related glass and aluminum work experience preferred.

Responsibilities

• Provides order/data entry for the branch operations.
• Processes and verifies the input accuracy of orders from customers utilizing the company's internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new order and change requests and communicates changes to the appropriate teams.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the customer service team to make sure that the requested order(s) meet the customer's expectations.
• Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Attends regular customer service departmental meetings and trainings.
• Support/participate in the organization's continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group functions as assigned by management.
• Works in conjunction with project managers/coordinators and customer service representative.
• Able to work independently and makes decisions with little department direction.
• Modify quote status once order has been placed in ERP system to ensure visibility and uniformity in Sales CRM.
• Adheres to departmental key performance indicators.
• Maintains appropriate working relationships with internal and external Regularly maintains Kwik Tag program to ensure all kwik tagged documents are scanned and assigned to the appropriate order.
• Other duties as needed.

Benefits

• Weekly Pay
• Employee Referral Bonus Opportunities
• Quarterly safety bonus opportunities
• Earn additional pay based on individual and team performance with our Monthly Production Incentive Plan
• Benefits starting DAY ONE!
• Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if injured outside of work.
• Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED