Order Entry Specialist I

Human Resources•Norfolk, VA

20d

About The Position

The Order Entry Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role ensures that customer orders are entered promptly, correctly, and in alignment with company standards for service excellence, product configuration accuracy, and delivery performance. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

Requirements

Dynamics or other ERP experience preferred, but not required
High School diploma
Experience in a customer service or administrative role addressing business process and customer needs within order execution process. (preferred)
Customer-focused attitude (internal/external)
Highly organized
Self-directed learner
Effective time-management
Detail-oriented
Must be able to travel and have a clear driving record in accordance to company driving guidelines
Clear background check and drug/alcohol screening

Responsibilities

Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
Routinely communicate with external suppliers to monitor delivery dates
Send Sales Order Acknowledgement to the customer and communicate order updates
Complete forms to request new customers, bill to/ship to addresses and/or vendors
Assist with changes/updates to sales orders and purchase orders
Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
Engage necessary resources to resolve order fulfillment issues when they arise
Follow order fulfillment process for product availability and production determination