Order Entry/Customer Service

Hooker Furnishings Corporation•Vista, CA

33d•$20 - $23•Onsite

About The Position

This role is essential in processing customer orders accurately and efficiently, ensuring smooth communication between sales, production, and logistics. The ideal candidate will have strong data entry skills, attention to detail, and the ability to thrive in a fast-paced environment.

Requirements

Meticulous attention to detail
Effective communication skills to interact with Sales and Customer Service
Strong organizational skills to manage multiple orders and prioritize tasks effectively.
Efficient time management to meet order processing deadline and manage high order volume.
Have a positive attitude and willingness to learn
Proficient with Microsoft Office Suite (Excel, Outlook, and Word). Experience with D365 or other operating system is a plus.

Nice To Haves

Previous customer service experience a plus
Proficient with Microsoft Office Suite (Excel, Outlook, and Word). Experience with D365 or other operating system is a plus.

Responsibilities

Receive and review incoming customer orders through online platforms, email or other tools.
Accurately enter order details, customer information and shipping information in D365
Verify order accuracy, including product quantities, pricing, discounts, delivery information and shipping charges.
Maintain organized records of orders, adjustments and correspondence
Communication with Sales and Customer Service on order discrepancies
Upload documentation to customer profile
Assist with reporting and data management related to order processing
Follow company policies and procedures to ensure accuracy and efficiency.

Benefits

A culture that encourages forward-thinking, team-building, and creative problem solving
Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
Matching 401k employer contributions
Competitive paid time off plans

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