Order Entry Clerk

Trulite Glass & Aluminum Solutions•Alpharetta, GA

11h•Onsite

About The Position

This role is not open for submissions from outside staffing agencies. This is an Order Entry Clerk position with day shift hours and benefits starting DAY ONE. The ideal candidate is proactive, thorough, trustworthy, and accountable with a high standard for excellence and prior data entry and parts entry experience. This role provides order/data entry support by receiving orders via telephone, fax, or central workflow systems, obtaining, analyzing, and verifying order data accuracy, and inputting it in a timely manner. The position also involves initiating and implementing corrective action on orders as needed to ensure excellent service and high customer satisfaction.

Requirements

0-2 years of data/order entry experience
High School Diploma required or equivalent required.
Must be efficient, accurate, and organized.
Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
Experienced user of Microsoft Office 365 suite.
Listening skills and data collection with attention to detail are essential.
Ability to calculate discounts, fractions, percentages, area circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Must pass criminal background check.

Nice To Haves

Related glass and aluminum work experience preferred.

Responsibilities

Provides order/data entry for the branch operations.
Processes and verifies the input accuracy of orders from customers utilizing the company's internal central workflow systems and customer purchase orders.
Initiates required action for response to customer service requests for new order and change requests and communicates changes to the appropriate teams.
Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
Collaborates with the customer service team to make sure that the requested order(s) meet the customer's expectations.
Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
Attends regular customer service departmental meetings and trainings.
Support/participate in the organization's continuous improvement program and product training courses.
Perform other related duties and provide back-up support to other group functions as assigned by management.
Works in conjunction with project managers/coordinators and customer service representative.
Able to work independently and makes decisions with little department direction.
Modify quote status once order has been placed in ERP system to ensure visibility and uniformity in Sales CRM.
Adheres to departmental key performance indicators.
Maintains appropriate working relationships with internal and external.
Regularly maintains Kwik Tag program to ensure all kwik tagged documents are scanned and assigned to the appropriate order.