Order Entry Associate

Aston Carter•Austin, TX

10h•$20 - $25•Onsite

About The Position

In this exciting role, you will serve as a key point of contact for customers, supporting both customer service and inside sales activities. You will play an essential role in ensuring a smooth order-to-delivery process by providing timely information, accurate documentation, and exceptional customer support.

Requirements

Customer service
Order entry
Customer service oriented
Microsoft Office Suite proficiency, including Excel and Word
Customer support
2+ years of experience in a manufacturing organization doing customer-facing tasks (customer service, order entry, inside sales, etc.)
Basic math skills
Good PC skills with the ability to navigate computer systems autonomously
Strong Excel and Word skills
Good interpersonal and organizational skills

Nice To Haves

Experience with SAP
Sales and inside sales experience
Degree not required, but would be nice to have

Responsibilities

Respond to customer inquiries via telephone and email, providing accurate and timely information regarding products, pricing, availability, and delivery schedules.
Input, process, and maintain customer order information including purchase orders, sales orders, quotes, invoices, service orders, and work orders within internal systems.
Generate and download reports as needed to support sales, service, and operational activities.
Perform system inquiries related to sales order status, shipping updates, and delivery timelines, ensuring customers and internal teams receive up-to-date information.
Provide basic instruction and guidance to other client staff regarding the dissemination of order status and shipping information.
Generate appropriate sales order documentation and shipping paperwork, ensuring accuracy and compliance with company policies.
Identify and correct billing discrepancies, and work directly with customers to resolve incorrect terms and conditions in a professional and timely manner.
Collaborate closely with internal teams such as sales, logistics, and operations to ensure customer satisfaction and efficient order fulfillment.