Order Dispatcher - Room Service - Mandalay Bay
About The Position
As an Order Dispatcher for Room Service at Mandalay Bay, you will serve as the critical communication hub and air traffic control of our private-luxury dining division, orchestrating the flawless distribution of premium meals and VIP amenities directly to our guest suites. Going far beyond simple order-taking, you will operate with absolute precision and speed to expedite orders, keeping our talented culinary team and in-room delivery servers in perfect, real-time sync. By maintaining an immaculately organized dispatch station and monitoring every delivery window with meticulous care, your backstage coordination will ensure every in-room culinary experience arrives beautifully hot, flawlessly accurate, and reflective of our premier hospitality standards.
Requirements
- Must be 21 years of age or older
- High School Diploma, GED, or equivalent required
Nice To Haves
- 2+ Years of Prior Relevant Experience preferred
- Previous Experience as a Food Server, Food Runner, or Busperson in a High-Volume restaurant preferred
- Previous experience as an Order Taker for Room Service or a similar resort setting preferred
Responsibilities
- Receive and distribute order to Food Servers evenly and efficiently; fire order through Micros computers to kitchen lines for timely pick up
- Answer phone with professional manner
- Log all food service runs; add up total hours of service personnel for payroll and budgeting purpose at the end of each shift
- Help guests if they need expedited service due to an emergency
- Answer questions the guest may have in a courteous manner and advise of time of delivery when applicable
- Maintain excellent working relationships with Food Servers, Runners, Bus Person, and other fellow employees
- Maintain all safety and sanitation standards
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
