Order Coordinator - Luxury Kitchen & Bath Retailer

WDC Kitchen & Bath Center•Moorpark, CA

5d•$19 - $23•Onsite

About The Position

As a member of the Order Fulfillment team at WDC Kitchen & Bath Center, you will be responsible coordinating with the customer for their order delivery/installation confirmations as product arrives to the warehouse. Our ideal candidate is an experienced professional with knowledge of customer service and best practices. We expect you to perform well in a team environment and have exceptional communication skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Requirements

2-4 years’ experience with purchase orders coordination, accounts receivables, or similar role.
Excellent organizational skills required.
Ability to communicate clearly verbally and in writing, and demonstrate good listening skills
Minimum High school diploma or GED required
Ability to change direction as priorities shift and adapt to changing circumstances
Ability to cope with occasionally difficult or temperamental customers.
Ability to cope with mental and emotional stress related to the position

Nice To Haves

1 -2 years’ experience with customer service or customer facing environments preferred.
Proficient in MS Office preferred.

Responsibilities

Answer incoming calls from customers and sales consultants to provide assistance and coordination on open orders.
Make outbound calls and emails to notify customers of their product availability, setting a delivery and/or installation date, and providing any other clarifying information needed.
Using various software to review open orders for accuracy and updating orders or customer information if changes occur.
Review Quotes and Purchase Order’s received. Ensure pricing and models numbers are correct. If there are discrepancies identified, escalating the matter to find a solution and notifying the appropriate persons involved.
Notifying Customers of available warranties, if not selected at time of order placement through the Sales Consultant.