Order Coordinator - Shop

Cogent•Cedar Rapids, IA

2d•Onsite

About The Position

Central States Group, A Cogent Company is seeking a Service Coordinator for their Cedar Rapids, IA facility. The ideal candidate will have an Associate’s Degree (minimum) along with previous experience in a customer service/order coordination/scheduling position. They are passionate about helping customers and the communities where they live and work and pride themselves on being respected, innovative leaders in their industry. This role directly impacts the success of the organization and offers the opportunity to share in that success as an Employee Owner.

Requirements

Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience
Ability to perform tasks with high attention to detail and accuracy
Ability to work both independently and in a team-oriented, collaborative environment
Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Excellent verbal and written communication skills
Excellent customer service, interpersonal, and phone etiquette skills
Proficiency in MS Office, including Word, Excel, Gmail, Google Drive, Salesforce

Responsibilities

Create work orders for shop technicians to perform work on equipment
Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)
Effectively review technician inspections and prepare inspection reports for customer review
Obtain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customer
Responsible for the procurement of all parts, equipment, and tools needed for each job
Track purchase orders and forecast when parts will arrive
Work with the Shop Service Manager to schedule jobs
Assist the Service Manager with any change orders or modifications to the work scope
Update the customer and sales team about the status of the job using appropriate communication methods
Work in Salesforce daily, picking up requests that are Shop Service related
Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)
Utilize the support and coordinate the work of the sales and service departments to ensure each order is managed with excellence
Monitors quality from project planning through order completion
Processes warranties and returns to vendors in a timely manner
Develops and maintains solid relationships with customers, both internal and external
Provides excellent customer service daily
Complete all necessary safety training