Order Control Agent

Our Company • Arlington, TX

5d • Onsite

About The Position

The role of Order Control Agent is essential to the smooth operation and delivery of furniture to our customers. Because our goal of delivering furniture quickly is so much a part of our commitment to our customers, this role is vital to maintain customer satisfaction by working with customers to get unavailable product scheduled for delivery, and to make sure that the customer is satisfied with the solution. It's also a great jumping point for a fantastic career with one of America's best kept secrets!

Requirements

• able to manage time
• ability to multi-task
• experience with high volume phone contact with both internal and external customers
• ability to prioritize, work under pressure in a timely and efficient manner
• regular, reliable attendance and punctuality to serve our customers
• Team Player
• strong computer navigation skills, general computer knowledge, and MS Office understanding
• ability to effectively communicate, both written and verbally
• Applicants must be authorized to work in the U.S.

Nice To Haves

• Open to applicants with or without a high school diploma/GED

Responsibilities

• Printing and updating manifests for delivery
• Making last minute delivery changes
• Finalizing delivery schedules
• Working with customers when an item is not readily available for delivery

Benefits

• Industry-leading, paid training
• Comprehensive benefits & perks package including 401k + company match, vision, dental, health and life insurance, disability coverage, vacation, holiday pay, award winning wellness & fitness programs, employee discounts on furniture, and more!
• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED