Order Analyst

MORTON INDUSTRIES•Morton, IL

2d•$55,000 - $75,000•Onsite

About The Position

The Order Analyst is responsible for ensuring customer demand and order information entered into Morton Industries systems is accurate, timely, and aligned to customer requirements. The primary focus of the role is daily validation of firm and forecast EDI demand, followed by coordination of New Part and/or New Purchase Order workflows and the administration of pricing, quotations, and customer orders. The Order Analyst works across all customer accounts, collaborates with Customer Service Representatives and Account Managers, and works directly with internal teams including Scheduling, Purchasing, and Quality.

Requirements

High School Diploma or equivalent required.
2-3 years of relevant customer service, order management, customer-facing, or related experience preferred.
Experience working within an ERP system preferred; Epicor experience is a plus but not required.
Strong proficiency in Microsoft Excel required, including the ability to compare and analyze data, sort and filter information, use formulas, and identify discrepancies.
Experience with EDI transactions and EDI demand review preferred.
Ability to work independently, exercise sound judgment, prioritize competing demands, and communicate effectively with internal teams and customer contacts.
The ability to continuously practice safe habits in the workplace while following all policies and procedures related to health and safety.

Nice To Haves

Epicor experience is a plus but not required.
Experience with EDI transactions and EDI demand review preferred.

Responsibilities

Serve as the primary owner of the daily EDI demand review for customers that utilize EDI.
Compare current-day firm and forecast demand against the previous day to identify and validate unexpected changes in quantity, requested dates, pull-ins, push-outs, cancellations, reductions, duplicate demand, past-due requirements, abnormal releases, pricing, and other potential discrepancies.
Communicate significant demand changes, including pull-ins, push-outs, cancellations, reductions, and other material changes, to the appropriate teams.
Work with the appropriate Customer Service Representative to validate questionable customer demand and coordinate with the Account Manager when commercial direction or escalation is needed.
Review purchase-order changes and revisions for EDI customers, including changes to pricing, packaging, and other order requirements, and identify discrepancies requiring follow-up.
Monitor New Part and/or New Purchase Order workflows in Epicor from initiation through completion, proactively following up with responsible individuals to keep workflows moving and prevent delays.
Complete assigned Order Analyst tasks within the New Part and/or New PO workflow and monitor workflow aging, escalating delays when customer demand could be impacted.
Support applicable KPI reporting and assist with the development of additional metrics as the role and processes mature.
Load and maintain pricing and effective dates in Epicor as part of the established process.
Help ensure Morton Industries' pricing and customer pricing remain aligned by working with the appropriate customer buyers and Account Managers.
Use applicable customer portals to review demand, purchase orders, forecasts, and pricing, and to support quote submission and issue resolution.
Monitor customer-specific ordering requirements, including minimum order quantities, order multiples, packaging quantities, and other applicable purchasing requirements.
All other duties as assigned.