Oral Surgery Treatment Coordinator

Dr Lane & Associates•Jacksonville, NC

3d•Onsite

About The Position

Oral Surgery Treatment Coordinator - Jacksonville II. This role is essential in helping patients understand and move forward with their oral surgery treatment plans while creating an exceptional patient experience from consultation to completion.

Requirements

High School Diploma or GED required
A minimum of 1-2 years experience in Oral Surgery, front desk OS experience preferred
Strong understanding of dental insurance, treatment presentation, and financial arrangements
Excellent communication and relationship-building skills
Highly organized with strong attention to detail
Ability to multitask and thrive in a fast-paced environment
Compassionate, professional, and patient-centered mindset
Ability to lift 15-20lbs

Responsibilities

Welcome and support oral surgery patients with professionalism, empathy, and confidence
Manage a multi-line phone system to schedule, reschedule, and confirm appointments.
Present and explain treatment plans, procedures, and financial arrangements clearly and thoroughly
Coordinate oral surgery cases, including scheduling procedures and follow-up appointments
Verify insurance benefits and review coverage related to treatment recommendations
Discuss financing options and help patients navigate payment solutions
Serve as a liaison between patients, providers, and team members to ensure a seamless patient experience
Maintain accurate patient records and documentation in Denticon
Help patients feel educated, prepared, and at ease throughout their treatment journey
Other duties as assigned

Benefits

Competitive pay
Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
401(k) Employer Contribution Plan (after 90 days!)
Quarterly Performance Bonus Opportunities!
Employee Assistance Program!
Uniform Allowance!
Paid Time Off & Paid Holidays!
Fridays off at 2 PM!
Volunteer opportunities with our Smile Squad to earn awesome prizes!
Fun team events, giveaways & social campaigns year-round!
Birthday and Work Anniversary surprises sent directly from our owners!
Employee discounts at major retailers!