Oral Surgery Patient Coordinator

Riccobene Associates Family Dentistry•Leland, NC

1d•Onsite

About The Position

Join a team where you can grow, feel valued, and make a real impact. At Airlie Oral Surgery and Riccobene Associates, we believe your career should bring fulfillment, support, and opportunity. If you're passionate about patient care and thrive in a fast-paced specialty environment, we'd love to meet you! We're hiring a full-time Oral Surgery Patient Coordinator to be the welcoming face of our front office — someone who keeps our schedule running smoothly, helps patients navigate their oral surgery journey, and supports our clinical team behind the scenes. The Oral Surgery Patient Coordinator is a non-clinical role focused on delivering exceptional front-office experiences within a specialty oral surgery practice. This position is responsible for scheduling and coordinating patient care, verifying insurance, presenting treatment plans, processing payments, and ensuring seamless day-to-day office operations — all while serving as a knowledgeable guide for patients navigating surgical procedures and treatment costs.

Requirements

1–3 years of dental front office experience
Customer service or front desk experience
Ability to explain treatment plans and insurance information clearly to patients
Strong written and verbal communication skills
High attention to detail and accuracy
Ability to multi-task and manage competing priorities in a fast-paced environment
Proficient with computer systems and comfortable learning new software
Demonstrated ethical conduct and commitment to patient confidentiality
Ability to balance registers accurately
Reliable attendance and flexibility to adjust schedule based on business needs
Subject to background screening consistent with applicable law

Nice To Haves

1–3 years of dental oral surgery front office experience
Prior experience in an oral surgery or specialty dental practice
Familiarity with Denticon or similar practice management software
Experience with insurance verification and pre-authorization processes
Knowledge of oral surgery terminology and procedures

Responsibilities

Greet and check in patients professionally, ensuring records and patient information are complete and up to date in the practice management software
Schedule and coordinate appointments, proactively filling same-day and next-day openings to optimize patient flow
Present and review treatment plans with patients, clearly explaining proposed oral surgery procedures and associated costs
Verify insurance coverage and obtain pre-authorizations for oral surgery procedures; communicate benefits and patient financial responsibility
Collect co-payments and process patient payments accurately; balance registers and complete daily close-out procedures
Utilize RevenueWell for patient confirmations, communications, and insurance-related outreach
Monitor and respond to office emails and voicemails in a timely manner
Complete next-day router preparation and run applicable reports
Support the office manager with end-of-day processes and escalate issues as needed
Coordinate with the clinical team to support smooth patient transitions between front office and treatment areas
Other duties and responsibilities as assigned