Oracle Utilities CSS Upgrade Business Validation Triage Lead

Accenture•Chicago, IL

7d•Hybrid

About The Position

Accenture's Oracle practice is seeking a CC&B and CCS domain expert specializing in business validation for a CCS upgrade. This role focuses on confirming that the upgrade accurately reproduces business outcomes across various functions. The ideal candidate will lead triage efforts methodically and data-driven, communicate effectively, and manage a high-volume triage cadence.

Requirements

Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M, spanning multiple functional domains (billing, GL, field activities, collections).
Minimum 5 years of experience using SQL and data query tools to investigate Oracle Utilities data issues, GL transactions, and batch processing results.
Minimum 3 years of experience in a business validation, triage lead, or test lead role on an Oracle Utilities implementation or upgrade program.
Minimum 2 years of experience with Azure data services (Blob Storage, ADF, or Azure SQL) in the context of utility data pipelines or testing environments.
Minimum 2 years of experience with JIRA defect tracking and Power BI reporting in a project delivery context.
Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Nice To Haves

Prior experience on a CC&B-to-CCS migration or upgrade project with business validation or parallel testing responsibilities.
Oracle Utilities CC&B or CCS certification.
Experience with batch processing validation, ToDo management workflows, or GL reconciliation in Oracle Utilities.
Familiarity with letter template configuration and collections process design in CC&B or CCS.

Responsibilities

Lead Tier 1 and Tier 2 business validation variance analysis across GL, Collections & Credit (C&C), Field Activities, Letters, and ToDos between CC&B and CCS upgrade environments.
Own the daily business validation triage cadence, including reviewing BV metric outputs, categorizing variances, assigning root cause, and driving defect resolution across domain workstreams.
Create structured defect records with root cause analysis, domain-level impact assessment, and remediation recommendations for functional and technical teams.
Use SQL and Azure-based data tools (Blob Storage, ADF, Azure SQL) to investigate variance root cause at the data layer across GL transactions, batch processing, and ToDo management.
Analyze business validation patterns and trends by domain (GL, C&C, Field Activities, Letters, ToDos) to surface systemic configuration or logic gaps.
Present domain-level trend analysis, defect aging summaries, and open risk items to program leadership on a regular basis.
Collaborate with functional workstream leads, batch SMEs, and integration teams to resolve complex cross-domain business validation issues.
Maintain triage process documentation, defect categorization standards, and domain-level BV dashboards using Power BI and JIRA.