Q3-NAMORC-Oracle SMC CPQ-PCON-CSG-San Ramon CA

Infosys

8d•$120,286 - $186,000•Onsite

About The Position

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

Requirements

Experience in Oracle CPQ Cloud technology.
Expertise in Oracle Subscription Management Cloud and Oracle CPQ Cloud including subscription lifecycle, pricing, product configuration, commerce, approvals, and integrations.
Experience in Solution Architecture, implementations, Application Management Services (AMS), production support, and continuous improvement initiatives.
Understanding of end-to-end Lead-to-Quote, Quote-to-Order, Subscription-to-Renewal, and Service business processes.
Experience integrating Oracle CX applications with Oracle ERP Cloud and third-party systems using APIs, Web Services, OIC, and integration frameworks.
Experience managing production incidents, service requests, root cause analysis, defect prevention, and release management.
Experience in solution governance, architecture reviews, AI-driven innovations, technical leadership, and stakeholder management.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Nice To Haves

Experience with Oracle Sales Cloud and Oracle Fusion Service Cloud.
Ability to build strong business partner interactions with client stakeholders.
Ability to perform the role of a Solution & AMS Architect and work with offshore teams on support and project deliverables.
Experience with implementations and leading AMS engagements for enterprise-scale Oracle CX implementations.
Experience managing global support teams, governance forums, SLA/KPI management, and continuous service improvement programs.
Experience with enhancement projects, application modernization initiatives, and multi-country/multi-business line rollouts.
Experience identifying opportunities for AI adoption, hyper-automation, support optimization, and operational excellence.
Good analytical, communication, stakeholder management, and presentation skills.
Ability to build strong business partner interactions with client stakeholders and executive leadership.
Experience and desire to work in a global delivery environment.

Responsibilities

Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity
Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives through audits, to uphold security protocols and industry standards
Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer