Oracle OPERA Systems Administrator

Sonesta Hotels•Newton, MA

7d•$90,000 - $105,000•Hybrid

About The Position

The Oracle OPERA Property Management System (PMS) Administrator is responsible for the configuration, support, optimization, and lifecycle management of OPERA PMS across Sonesta’s managed and franchise hotel portfolio. This role serves as the technical and functional subject matter expert for OPERA (both Oracle OPERA PMS and OPERA Cloud), ensuring system stability, standardized deployment, and alignment with Sonesta’s hospitality technology strategy. This individual will play a key role in driving consistency across properties, improving onboarding and offboarding processes for franchise hotels, and partnering closely with vendors, property teams, and internal stakeholders to enhance the PMS ecosystem and its integrations. This individual combines technical expertise with operational insight, focusing on improving hotel business processes through system optimization. The Administrator plays a key role in delivering reliable system performance, resolving complex technical issues, and implementing enhancements that drive value for hotel teams, owners, and guests. This is a hybrid role requiring three days per week in the office, based in either Newton, MA, or Orlando, FL.

Requirements

4–7+ years of hands-on experience administering or supporting Oracle OPERA PMS including implementations, installations, migrations and accelerators
Hands-on experience with OPERA integrations (OHIP, OXI, IFC)
Experience with OPERA reporting and analytics tools
Strong understanding of hotel operations, including front desk, reservations, housekeeping, and night audit
Experience supporting PMS integrations and troubleshooting interface issues
Demonstrated ability to manage multiple properties or a multi-site hospitality environment
Strong problem-solving skills with the ability to diagnose and resolve complex system issues

Nice To Haves

Familiarity with related hospitality systems (POS, CRS, CRM, RMS, payment systems)
Working knowledge of networking, virtual environments and additional PMS systems
Experience working in a franchise or mixed ownership model environment

Responsibilities

Administer, configure, and maintain OPERA PMS environments across managed and franchise properties
Serve as the primary escalation point for OPERA-related issues, ensuring timely resolution and root cause analysis
Manage user access, roles, permissions, and security configurations in alignment with IT policies
Monitor system performance, availability, and data integrity
Drive standardization of OPERA configurations, templates, and operating procedures across the portfolio
Identify inconsistencies across properties and implement scalable solutions to reduce variation
Develop and maintain SOPs, configuration guides, and knowledge base documentation
Partner with leadership to improve franchise onboarding and offboarding processes, reducing friction and variability
Support and coordinate integrations between OPERA and adjacent systems (CRS, POS, CRM, revenue management, payment platforms, etc.)
Collaborate with internal architecture and integration teams to ensure stable data flow and system interoperability
Troubleshoot interface issues and coordinate with vendors to resolve defects and improve performance
Act as the liaison with Oracle Hospitality and third-party vendors for OPERA-related matters
Manage vendor tickets, escalations, and service delivery expectations
Build strong relationships with property-level stakeholders, franchisees, and corporate teams
Provide guidance and influence on PMS-related decisions, including upgrades, enhancements, and support model
Support new hotel onboarding, conversions, and system implementations involving OPERA PMS
Participate in OPERA Cloud migration planning and execution
Assist in defining deployment standards, cutover strategies, and post-go-live support models
Ensure data readiness and configuration alignment during transitions
Provide training and support to property teams and internal users on OPERA functionality and best practices
Develop training materials and facilitate sessions for new system features or process changes
Act as a trusted advisor to operations teams on how to best leverage OPERA capabilities