Oracle Fusion Service Cloud Consultant

Saxon Global • Dallas, TX

2d • Onsite

About The Position

This role involves serving as a solution lead for Oracle CX Cloud implementations, focusing on Oracle Fusion Service Cloud. The consultant will be responsible for the architecture, design, and detailing of processes, problem definition, and delivering high-quality solutions. The position requires a deep understanding of customer service business processes and experience with various Oracle CX Cloud modules and related technologies.

Requirements

• Experience in Oracle Fusion Service Cloud.
• Experience in Oracle Service Cloud.
• Experience in Oracle Cloud - Analytics Cloud (OAC) - reporting.
• Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies.
• Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, and Omnichannel features with Fusion Service Cloud.
• Understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair.
• Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.
• Knowledge of AI Agents and Webservices based integration.
• Experience with Oracle Fusion Applications (Fusion Apps).
• Experience in requirements gathering and solution design.
• Experience with Oracle Cloud solution configuration, development, and deployment.
• Experience collaborating with cross-functional teams including developers, analysts, and project managers.
• Experience delivering high-quality solutions.
• Experience guiding teams on project processes and deliverables.
• Experience serving as a solution lead for Oracle CX Cloud implementations.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Nice To Haves

• Experience with Foundational Agile Kanban.
• Experience in greenfield implementations and working on projects with Agile methodology.
• Good analytical and communication skills.
• Should be able to build strong business partner interactions with client stakeholders.

Responsibilities

• Architecture/design/detailing of processes and problem definition.
• Implementing Service Request Management, Knowledge Management, Digital Customer Service, and Omnichannel features with Fusion Service Cloud.
• Configuring, developing, and deploying Oracle Cloud solutions.
• Gathering requirements and designing solutions.
• Collaborating with cross-functional teams including developers, analysts, and project managers.
• Delivering high-quality solutions.
• Guiding teams on project processes and deliverables.
• Serving as a solution lead for Oracle CX Cloud implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior