Oracle Field Service Manager

Accenture • Raleigh, NC

40d

About The Position

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com We are seeking a highly skilled Consultant specializing in Oracle Field Service Cloud to join our team. The ideal candidate will have deep expertise in Oracle cloud solutions, with a strong focus on optimizing field service operations, scheduling, and mobile workforce management. You will work closely with clients to assess their needs, provide expert guidance, and implement solutions that enhance operational efficiency and drive business success.

Requirements

• Minimum of 5 years of experience implementing and supporting Oracle Field Service Cloud solutions.
• Minimum of 4 years of experience working with field service operations, dispatch management, scheduling optimization, or related areas.
• Experience with Oracle Integration Cloud (OIC), JavaScript, or web service development (REST/SOAP) is a plus.
• Bachelor's Degree or equivalent (12 years) work experience (or Associate's Degree with 6 years of work experience).

Responsibilities

• Collaborate with clients to gather requirements and understand their business processes specifically related to Field Service operations.
• Design, configure, and implement Oracle Field Service Cloud solutions tailored to client needs.
• Provide expert guidance on Oracle Field Service Cloud best practices, system enhancements, and operational improvements.
• Develop and customize Field Service Cloud integrations or extensions using Oracle Integration Cloud (OIC), JavaScript, or REST APIs as needed.
• Conduct discovery sessions, solution workshops, and training to drive client adoption and success.
• Troubleshoot and resolve technical and functional issues, providing ongoing post-implementation support.
• Stay current with Oracle Field Service Cloud updates, new features, and industry trends to offer informed recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees