Field Service Manager

Hugg & Hall • Jonesboro, AR

2d

About The Position

Field Service Managers function as part of the Field Service team and are responsible for overseeing the daily operations of the branch's Field Service Technicians ensuring safety, quality, and proficiency are top of mind. In this role you will: COMMUNICATE WITH CUSTOMERS AND TECHNICIANS pertaining to all Service needs and concerns. ENSURE THAT FIELD TECHNICIANS ARE PERFORMING AT THE HIGHEST STANDARD as it relates to safety practices, quality of work, and job proficiency. CREATE CONSISTENT SALES GROWTH being mindful of labor costs, discounting services, and maximizing gross profit.

Requirements

• Previous management experience preferred.
• Minimum 5 years in equipment repair, service related or equipment industry.
• Minimum 21 years of age
• High School Diploma or equivalent
• Clean driving record
• Ability to use technical knowledge.
• Ability understand and oversee adherence to safety policies and procedures.
• Having high aptitude and confidence in the use of technology
• Excellent communication and customer service skills

Responsibilities

• COMMUNICATE WITH CUSTOMERS AND TECHNICIANS pertaining to all Service needs and concerns.
• ENSURE THAT FIELD TECHNICIANS ARE PERFORMING AT THE HIGHEST STANDARD as it relates to safety practices, quality of work, and job proficiency.
• CREATE CONSISTENT SALES GROWTH being mindful of labor costs, discounting services, and maximizing gross profit.

Benefits

• Competitive Compensation
• Insurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)
• Generous PTO Plan
• Paid Holidays
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees