Field Service Manager
Petro Towery, Inc.•Cincinnati, OH
5d
About The Position
The role of the Field Service Manager is to maintain a fully trained service staff to meet customer needs; coach and evaluate service staff as needed; work with vendors and customers on any issue that needs attention; and provide support to parts, billing and sales staff on service-related issues.
Responsibilities
- Manages the day-to-day functions of the Service Department. To include reviewing daily time of assigned employees, checking out all completed service calls with assigned employees and verifying employees status near end of day (3:30 pm) to ensure ending their day in a timely manner and with no issues.
- Ensures a positive image of their department by ensuring vehicles are clean and employees have on proper uniforms.
- Review Work in Process Report and Tickets Not Completed reports for their assigned area daily
- Ensure proper maintenance of all service vehicles, heavy equipment and trailers.
- Schedules daily/weekly/monthly activities of Service Department
- Review Projects with all involved a week ahead of schedule to ensure all parts have been acquired and staged. Go over the Scope Of Work and Quotes with the lead on each of these Projects.
- Resolves commissioning and registration issues with vendors
- Guides employee actions by researching, developing, writing and updating Service Department policies, procedures, methods and guidelines
- Ensures all Service Department staff are trained on current systems, processes and mobile tablet billing procedures
- Analyzes various vendor contracts to ensure we are providing service to contract specifications
- Evaluates Service Department staff on performance and provide feedback on raises and promotions
- Works with vendors on special projects
- Works with current customer base on any needs they may have
- Procures new relations with prospective customers
- Works with warehouse staff on recommended inventory levels
- Resolves billing issues and customer complaints
- Meets and exceed Service Department deadlines
- Performs other duties as assigned
Benefits
- 8 paid holidays per year
- Up to 7 weeks personal time off per year
- Excellent benefits package
- 401K with company match up to 6%
- Full training facility to meet industry standards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
