Onshore Oracle Field Service Lead

Deloitte•Arlington, VA

About The Position

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Oracle Field Service Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. The Operate Oracle Field Service Lead is responsible for managing the day-to-day operations, supporting, and optimization of the Oracle Field Service (OFS) platform. These individuals lead incident management, monitor service performance, and ensures the effective delivery of field service operations in alignment with client expectations and business goals. The role requires strong collaboration with business stakeholders, IT teams, and external partners to drive operational excellence, troubleshoot and resolve complex issues, enhance platform functionality, and uphold compliance and data integrity standards. The Lead will play a critical role in continuous improvement initiatives and ensure the platform is leveraged to its full potential. Oversee and coordinate daily operations and support activities of Oracle Field Service.

Requirements

3+ years of experience supporting or administering Oracle Field Service or similar field service management platforms
Proven experience in incident management, problem resolution, and conducting root cause analysis for complex technical or operational issues
Strong knowledge of Oracle Field Service processes, configuration, and best practices
Experience with data management, system integrations, and platform optimization
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Nice To Haves

Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent Written and Communication Skills
Ability to deliver technical demonstrations

Responsibilities

Lead incident management, problem resolution, and root cause analysis for field service issues.
Ensure data accuracy, system performance, and compliance with organizational standards.
Liaise with business and IT teams to define requirements and implement enhancements.
Develop and maintain documentation for processes, resolutions, and best practices.
Drive continuous improvement initiatives to enhance field service efficiency and user satisfaction.
Mentor and guide junior team members.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume