Oracle Federal Financials Techno-Functional SME

i360technologies, Inc.•Washington, DC

About The Position

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an Oracle Federal Financials Techno-Functional SME to support a mission-critical federal financial management system for a federal client. This role focuses on operations and maintenance, production support, incident resolution, backlog reduction, requirements gathering, functional analysis, and business process improvement within Oracle Federal Financials. The ideal candidate understands how federal financial users perform their daily work and can effectively diagnose functional issues, document requirements, support backlog reduction, and recommend practical process improvements. This person should be analytical, organized, responsive, and comfortable working with technical teams, developers, project managers, and business stakeholders in a production financial environment where accuracy, auditability, and customer service are critical. This is a techno-functional support role focused on functional analysis, production support, requirements management, incident resolution, and coordination with technical teams. Hands-on software development or DBA expertise is not required.

Requirements

7+ years of experience supporting Oracle Federal Financials, Oracle E-Business Suite, or similar federal financial management systems.
Hands-on experience with one or more Oracle Federal Financials modules including: Budget/Funds Management, Accounts Payable, Accounts Receivable, Purchasing, Loans
Strong understanding of federal financial management business processes.
Experience supporting production users, incident management, service tickets, and functional troubleshooting activities.
Experience gathering, documenting, and validating functional requirements.
Experience preparing functional designs, process documentation, issue summaries, impact analyses, user stories, and acceptance criteria.
Experience supporting backlog review, ticket prioritization, and resolution of aging issues.
Experience analyzing impacts related to fixes, enhancements, reports, workflows, or business process changes.
Experience supporting feasibility studies, cost-benefit analysis, and process improvement initiatives.
Experience working with federal financial users in areas such as: Budget, Accounting, Procurement, Accounts Payable, Accounts Receivable, Loans, Reporting, Reconciliation, Close-cycle activities
Ability to clearly explain Oracle Federal Financials functionality to business and technical stakeholders.
Strong written and verbal communication skills with attention to detail.
Ability to work in a structured federal environment with formal documentation, testing, change management, and approval processes.
Ability to complete required Client background investigation, credentialing, and access procedures.

Nice To Haves

Experience supporting month-end, quarter-end, and year-end close activities.
Experience with federal budgetary and proprietary accounting concepts.
Experience with Federal Credit Reform Act (FCRA) loan accounting and/or Oracle Loans.
Experience supporting procure-to-pay, invoice processing, purchasing, obligations, vendor payments, collections, or receivables.
Experience with functional testing, UAT support, test script development, and post-release validation.
Experience developing user guides, SOPs, UPKs, knowledge base articles, and training materials.
Experience supporting federal audits, control documentation, financial management reviews, or data calls.
Experience using Jira, ServiceNow, Remedy, or similar ticketing/backlog management tools.
PMP, Scrum, Oracle, or federal financial management certifications are a plus.
Oracle UPK
O&M / Help Desk Operations

Responsibilities

Support daily operations and maintenance for Oracle Federal Financials modules in a federal financial management environment.
Provide production support by analyzing service tickets, incident reports, transaction issues, business process questions, and system behavior.
Support Tier 1 incident intake, troubleshooting, root cause analysis, and escalation activities.
Document incidents, business impacts, resolutions, workarounds, and follow-up actions within the Client’s issue tracking system.
Support timely resolution of issues impacting budget execution, procure-to-pay, accounts payable, accounts receivable, loans, reporting, reconciliations, and close-cycle activities.
Work directly with business users to understand issues, clarify requirements, explain system functionality, and support business process execution.
Analyze recurring issues and recommend process improvements, documentation updates, training needs, or functional enhancements.
Support reduction of outstanding service tickets and backlog items through classification, prioritization, and resolution support.
Participate in backlog review sessions with Client stakeholders, project leadership, and technical teams.
Gather, document, and validate functional requirements for enhancements, fixes, reports, workflow updates, interface-related business needs, and process improvements.
Conduct business process walkthroughs and requirements sessions across financial management process areas.
Prepare functional documentation including: Business requirements, Functional designs, Process flows, User stories, Acceptance criteria, Meeting notes and decision logs, Impact and options analyses
Support functional analysis for Oracle Federal Financials modules including: Budget/Funds Management, Accounts Payable, Accounts Receivable, Purchasing, Loans
Support business processes such as: Budget execution, Procure-to-pay, Invoice processing, Collections and receivables, Loan accounting and servicing, Financial reporting, Reconciliations, Month-end, quarter-end, and year-end close
Conduct feasibility studies, cost-benefit analyses, and impact assessments for proposed changes and process improvements.
Analyze business value, operational risk, reporting impacts, user impacts, training needs, and implementation considerations for enhancements and fixes.
Present recommendations and findings to project leadership, business users, and Client stakeholders.
Support User Acceptance Testing (UAT) activities including test scenario creation, validation of expected results, defect analysis, and post-release verification.
Assist with development and maintenance of: User guides, SOPs, Job aids, Knowledge base articles, Training materials
Participate in Agile planning activities by refining requirements, clarifying acceptance criteria, and prioritizing business needs.
Provide functional input during release planning and post-release validation activities.
Support a high level of customer service through clear communication, timely follow-up, and practical problem-solving.