Oracle ERP Delivery Manager

Deloitte•Tampa, FL

47d•$134,500 - $265,100•Hybrid

About The Position

Deloitte’s Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology enablement, and managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an opportunity to build your career while helping leading organizations navigate complex transformation and deliver measurable impact.

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
Bachelor’s degree
8+ years of experience delivering, operating, or supporting Oracle ERP solutions, including 3+ years in managed services, application support, or ERP operations
Experience managing Oracle ERP and at least one connected application or technology, such as tax, payroll, banking, procurement, customer relationship management, reporting, analytics, data integration, or workflow platforms
Experience managing at least three service delivery areas, such as governance, key performance indicators, service-level agreements, staffing, financial tracking, schedules, risks, dependencies, escalations, or executive reporting
3+ years of experience leading client-facing workstreams or cross-functional teams, including experience supporting transition, stabilization, or steady-state operations
Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Nice To Haves

Master's degree
Oracle certification
Project Management Professional (PMP), Certified ScrumMaster (CSM), or Scaled Agile certification
Experience with Oracle Cloud ERP or Oracle E-Business Suite
Experience supporting end-to-end service transitions, global delivery centers, or geographically distributed teams
Experience supporting proposals, operating model design, key performance indicator/service-level agreement management, automation, analytics, or artificial intelligence initiatives

Responsibilities

Leading assigned Oracle ERP workstreams or service areas across transition, stabilization, steady-state operations, and enhancements
Coordinating day-to-day support for Oracle ERP and connected applications, including service requests, incidents, issues, and enhancements
Managing client relationships for assigned delivery areas and communicating status, risks, issues, dependencies, and recommendations to client and engagement leadership
Executing delivery governance, including status reporting, key performance indicators, service-level agreements, action tracking, risk management, escalation management, and quality management
Supporting staffing, financial tracking, scheduling, prioritization, and resource coordination for assigned delivery areas while identifying opportunities to improve service quality and efficiency through automation, analytics, and Generative AI
Supporting proposals, solution sizing, operating model development, and client presentations while mentoring and providing guidance to team members