Consulting Technical Director

Oracle•United States,

9d•$126,200 - $264,100•Hybrid

About The Position

Oracle North America Applications Consulting is seeking transformational leaders to join their growing team. This team focuses on North American clients using Oracle's back-office cloud applications and is looking for individuals with unique skills, energy, and creativity to innovate client experiences on cloud applications projects. The team believes in human-centered, experience-based approaches, empowering employees to solve problems independently, and aligning people, processes, and technology with business strategy. They value celebrating each employee's contributions and fostering an environment of engagement and commitment to client success. The role requires seasoned cloud delivery professionals who can balance delivery rigor with exceptional customer experience, serving as trusted technical advisors remotely and on-location.

Requirements

Strong leadership and management skills
Outstanding communication and customer relationship management skills
Deep knowledge in SaaS Applications technology and OCI/PaaS technology
Solid understanding of SaaS functionality, processes, and capabilities
Proficient in Oracle SaaS Architecture, Data Migration, Integration, Reporting, and Extensions; specifically, ERP, HCM, SCM, or CX inbound and outbound capabilities as well as reporting and extensions.
Ability to create strategy documents for all major technical activities, using standard templates and tools.
Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
Active listening, consensus-building, using a consultative approach to guide client decision-making, empathy and collaboration.
Lead and mentor a team of cloud analysts and consultants, both on-shore and off-shore, providing guidance and support to ensure their success.
Apply the same skills listed above for client relationship management, but in the context of leading teams.
Effectively communicate technical concepts to both technical and non-technical audiences.
Use the appropriate level of detail according to the audience with whom you are engaging and demonstrate active listening.
Demonstrate confidence and executive presence when delivering presentations.
Able to troubleshoot complex technical issues and find creative solutions.
Facilitate technical support to clients, serving as a liaison to the offshore technical team or product support.
Conduct technical discovery sessions, work with deal teams on solution design and estimation, and participate in sales presentations showcasing our teams’ solutions, experience, and capabilities.
Contribute/lead innovation and initiatives as part of our communities of practice and cross functional teams.
Identify areas for improvement in cloud solutions and processes and implement changes to enhance performance and efficiency.
Foundational understanding of OCI
Oracle SaaS experience in Architecture, Data Migration, Integration, Reporting, and Extensions; including experience in SaaS (ERP, HCM, SCM, depending on area of expertise) inbound and outbound capabilities as well as reporting and extensions
Demonstrated experience in leading and delivering the above tracks
Deep experience in integration in general, demonstrated knowledge in platforms (preferably OIC), integration patterns, security, and processes
Experience in OIC, VBCS, Process Cloud, ATP
Foundational expertise in security: IDCS and security standards, SOS, SAML, OAUTH, PGP, and others.
Experience and clear understanding of functional concepts in SaaS modules in areas of expertise
Clear understanding of functional processes and workflows
Project management: planning, tracking scope, collecting and reporting status, identifying, communicating, and mitigating risks; effectively managing resources and identifying needs and changes.
Customer relationship building
Continuously learn about emerging cloud technologies and best practices.
Drive the technical activities of cloud projects from start to finish, including planning, execution, and monitoring, ensuring they are delivered on time and within budget.
An out-of-the-box thinker always looking for new approaches and solutions.
Enjoy rolling up your sleeves and tackling challenges with a hands-on approach.
Interested in technology, but recognize it’s not the only factor that determines success in the cloud.
Passion for client success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time.
Know the key to delivering exceptional customer experiences lies in your ability to apply industry knowledge, providing relevant and dynamic insights to each client you serve.
Rather listen, ask questions, and engage in candid conversations to design innovative solutions.
Entrepreneurial-minded, with sound judgement and ability to navigate complexity.
Highly collaborative team-player who can navigate different personalities, work well with others, and share lessons learned and knowledge gained from project experience.
Take ownership of individual success as well as those around you, modeling integrity and accountability with colleagues and clients.

Nice To Haves

Industry expertise is highly desired.

Responsibilities

Facilitate workshops on all technical items
Ensure quality processes and peer reviews are being followed
Track and communicate status, anticipate/foresee risk, escalate, and implement mitigations
Ensure the technical scope is delivered on time and budget and meets our quality standards, resulting in referenceable customers
Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen.
As a position of technical/professional influence, this individual frequently operates at the leading edge of technology.
Recommends and justifies enhancements to Oracle products to meet very complex customer needs.
Exercises creativity and independent judgment in developing methods, techniques, and evaluation criteria to deliver functional and technical expertise on a wide range of business and technology solutions.
Leads experienced consulting teams on challenging projects; works on significant and unique issues.
As a thought leader and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations.
Enables business development efforts by providing subject matter expertise.
Resolves very complex customer escalations.
Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions.
Creates new solution sets based on assessment of industry needs, market demands and knowledge of competitive product offerings.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
May be eligible for bonus, equity, and compensation deferral.