Oracle Cloud ERP AMS Lead (REMOTE)

VIATEQ Corporation• US, VA

11h•$130,000 - $175,000•Remote

About The Position

VIATEQ Corporation is hiring an Oracle Cloud ERP AMS Lead to oversee end-to-end application management, support, and continuous improvement of Oracle Cloud ERP implementations after go-live. The position is the primary point of contact between business stakeholders and the technical support team, responsible for system stability, performance optimization, and alignment with evolving business needs. This is a fully remote position open to qualified candidates residing within the United States. Candidates must be available to work Eastern Time business hours. The role leads service delivery and technical oversight, manages client and stakeholder relationships, guides the AMS team, and drives governance and continuous improvement. Compensation is $130,000–$175,000, based on experience, location, and other factors.

Requirements

8–12 years of Oracle ERP experience, including at least 3–5 years in an AMS or post-production support lead role.
Deep expertise in two or more Oracle Cloud ERP pillars, such as Financials, SCM, Procurement, Projects, or HCM.
ITIL Foundation certification or demonstrated experience with ITIL service management frameworks.
Familiarity with OTBI/BI Publisher reporting, FBDI/HDL data loads, Oracle Integration Cloud (OIC), and REST/SOAP APIs.
Ability to lead cross-functional teams in a fast-paced support environment.
Clear and concise communication with technical teams and C-suite stakeholders.
Strong analytical skills to diagnose complex functional and technical issues.
Commitment to delivering high-quality service and exceeding client expectations.
Comfort managing ambiguity and shifting priorities in dynamic environments.
Must reside within the United States and be available to work Eastern Time business hours.

Nice To Haves

Oracle Cloud certifications in relevant modules, such as Oracle Financials Cloud or Oracle SCM Cloud.
Experience managing AMS engagements in a Big 4, systems integrator, or managed services environment.
Exposure to Oracle Fusion Middleware and Oracle Cloud Infrastructure (OCI).
Strong understanding of financial processes, including O2C, P2P, R2R, and project accounting.

Responsibilities

Lead and manage the AMS team providing Level 2 and Level 3 support across Oracle Cloud ERP modules, including Financials, SCM, HCM, Procurement, and Projects.
Own SLA and KPI compliance for incident resolution, service requests, and change management.
Establish and enforce ITIL-aligned incident, problem, and change management processes.
Conduct regular service review meetings with clients and internal stakeholders.
Provide functional and technical oversight across Oracle Cloud ERP workstreams.
Guide solution design for enhancements, patches, and new module rollouts.
Review and approve solution designs, configuration changes, and development objects.
Ensure quarterly Oracle Cloud updates are assessed, tested, and adopted with minimal business disruption.
Serve as the primary escalation point for critical issues and client concerns.
Build and maintain relationships with business owners, IT leadership, and Oracle support.
Translate business requirements into functional specifications and work with the team to deliver solutions.
Present service performance metrics, roadmaps, and improvement plans to senior leadership.
Mentor and guide functional consultants, technical developers, and junior analysts.
Manage resource allocation, workload balancing, and skill development within the AMS team.
Coordinate across offshore and onshore delivery models to ensure 24x7 support coverage where required.
Drive continuous improvement initiatives to enhance system performance, user adoption, and process efficiency.
Maintain documentation, including SOPs, runbooks, configuration guides, and release notes.
Identify risks and implement mitigation strategies.
Support internal and external audits by ensuring compliance with SOX, GDPR, and other applicable regulatory requirements.