Oracle Cloud CX Architect - DCS & Service

ApexIT

About The Position

The Oracle Cloud CX Architect leads solution architecture and design for the DCS Customer Service Portal and Oracle CX Service. The role translates business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions; provides architectural direction for portal configuration, functionality, and integrations; and helps oversee integration architecture involving Oracle Integration Cloud (OIC). The architect documents solution designs and technical requirements, guides technical decisions, resolves design challenges, and ensures solutions align with business needs, security and data privacy requirements, and architectural best practices throughout delivery. The role also provides hands-on guidance during development, testing, deployment, and production readiness, and communicates decisions, risks, and recommendations to stakeholders. The position works independently while collaborating with functional consultants, developers, integration resources, and the broader project team. It may include training technical staff, conducting interviews, assigning and overseeing project staff work, and conducting project performance evaluations. The role is remote or on-site at a client location, with travel as required by customer projects. The employee is expected to work full time during Apex IT business hours and sometimes outside business hours when required.

Requirements

At least 5 years of experience architecting Oracle CX solutions.
Strong experience with Oracle CX Service or Oracle Fusion Service.
Experience designing customer service portals and related integrations.
Working knowledge of Oracle Integration Cloud (OIC) and integration architecture.
Ability to document technical designs and collaborate with functional, development, and integration teams.
Thorough understanding of information technology procedures and practices.
Thorough understanding of Oracle principles and planning.
Excellent verbal and written communication skills.
Excellent analytical, logical-thinking, and problem-solving skills.
Ability to work well with a team, remain flexible as needs change, stay organized and attentive to detail, and follow up effectively.
Willingness to work hands-on with the product.
Proficiency with, or ability to quickly become proficient with, general and specialized applications, software, and hardware used in the organization and industry.
Proficiency with Microsoft Office Suite or related software.
Willingness and ability to travel as required by customer projects.
For remote work, provide a professional workspace with an appropriate background and noise level and maintain a reliable, consistent internet connection.

Responsibilities

Lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service.
Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions.
Provide architectural direction for portal configuration, functionality, and integration with supporting systems.
Help oversee integration architecture and design involving Oracle Integration Cloud (OIC).
Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges.
Document solution architecture, design decisions, integration touchpoints, and technical requirements.
Ensure solutions align with business needs, security requirements, data privacy standards, and architectural best practices.
Provide hands-on guidance during solution development, testing, deployment, and production readiness.
Communicate architectural decisions, risks, and recommendations to project stakeholders.
Work independently and collaborate with the project team to support successful delivery.
Pursue continuing education opportunities, such as training and certification exams.
Participate in internal projects and provide expertise and assistance to others on projects as needed.
May train technical staff, conduct interviews, assign duties and oversee project staff workflow, and conduct project performance evaluations.
Perform other duties as assigned.

Benefits

Medical insurance options, including PPO high-deductible or copay plans, with a wellness program and Teledoc.
Health Savings Account (HSA).
Medical Flexible Spending Accounts (FSA), including full and limited-purpose options.
Dental insurance options.
Vision insurance options.
Critical illness insurance.
Accident insurance.
Hospital indemnity insurance.
Profit-sharing program.
401(k) program after the eligibility period.
Travel incentive.
Employer-paid life and accidental death and dismemberment insurance.
Employer-paid short-term disability and long-term disability.
Dependent care Flexible Spending Account (FSA).
Bi-weekly pay via direct deposit.
Employee discount marketplace.
Voluntary life insurance.
Pre-paid legal benefits.
Pet insurance.
Paid time off, paid sick leave, and paid holidays.
Flexible scheduling.
Remote work.
Learning and development activities.
Employee Assistance Program.