Represents the company in vision care and patient engagement by delivering exceptional customer service through all patient interactions. Maintains and updates patient information in vision center systems (e.g., BOSS) in a timely, accurate, and confidential manner. Assists vision center staff (e.g., opticians) on best practices and procedures, ensuring adherence to state, local, and federal healthcare regulations and Walmart vision center guidelines. Performs administrative and retail tasks for the vision center as necessary (e.g., financial transactions, patient registration, retail transactions). Works with internal stakeholders (e.g., pharmacist, clinics, store management) and external stakeholders (e.g., external health care professionals) to ensure overall coordinated and integrated patient care experience and high-quality customer service. Provides evidence-based vision care to ensure patients' health and wellbeing by recommending and prescribing medications and other treatment options (e.g., red eye, LASIK surgery, cataract surgery) using evidence-based care guidelines. Delivers routine vision care, educates patients and store associates on eye health, including contact lens care, disease state management, and safety factors. Recommends appropriate patient follow-up, consults with other health professionals to prepare and coordinate patient care plans in accordance with optometry scope of practice per state board, and provides patients with appropriate referrals as needed to ophthalmologists and other healthcare professionals. Follows up with patient and other health professionals regarding any outstanding diagnostics tests or other patient information as needed. Evaluates patients' health condition across and within the full vision center scope of service (e.g., visual acuity, visual function, and eye health, keratometry, refraction) to ensure proper diagnosis and treatment by reviewing complete patient medical history information and performing comprehensive eye examinations. Examines eyes utilizing observation instruments and pharmaceutical agents to determine visual acuity and perception, focus, and coordination, as well as identify signs of vision defects (e.g., injury, disease, abnormality). Prescribes, fits, and adjusts eyeglasses, contact lenses, and other vision aids. Suggests, orders, interprets, and assesses diagnostic tests (e.g., glaucoma testing, macular degeneration, Optical Coherence Tomography (OCT)). Provides additional vision treatment (e.g., foreign body removal) as necessary. Develops treatment plans based on patients' clinical presentation using evidence-based care guidelines. Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices. Analyzes costs and forecasts and incorporates them into business plans. Determines and supports resource requirements, evaluates operational processes, measures outcomes to ensure desired results, identifies and capitalizes on improvement opportunities, and promotes a customer environment and demonstrates adaptability and sponsors continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the teams' ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
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Job Type
Part-time
Career Level
Mid Level
Education Level
Ph.D. or professional degree